San Marcos Chrysler Dodge Jeep & Ram

I bought my 2025 Jeep Cherokee Limited in Sept. Our sale guy was Armando Sanchez. He told us about all the warranties on our vehicle. Well I had one of my front left fascia mud flap fall off, so I contacted Armando to ask if there is any way if it was covered through warranty. He told me he was going look into it and get back to me. I let days go by and still did not hear nothing from him, so I text him again and no response still till this day. I told my husband maybe he can give it a try. My husband contacted him and he told my husband that he was looking into it with the part department. Nothing still!!! We had went by that same day that my husband called him and found out from another employee that he didn't work that day. He basically Lied to us again. I love my vehicle, but I hate to be lied too. Armando pretty much ghosted us! My husband trying calling him again and no answer. If he doesn't know the answer or don't have a response why can't he just tell us, so we can move on to someone can help us!!!! Please don't trust him to help you out because all he has shown us is nothing, but lies, and making unprofessional promises!!!

I purchased a vehicle from this dealership, and shortly after, the transmission failed. The vehicle was returned to the service department, and it has now been weeks without resolution. Each time I've called for an update, the completion date is pushed back. I've also been paying $35 per day for a rental vehicle during this time. Earlier this week, I was told the repair would be done Monday or Tuesday, then Wednesday for programming. When I called today, I was informed it now needs to be towed to a Chevy dealer for programming and may be ready tomorrow. I had to repeatedly call for updates, and messages were not returned. Even after speaking with both Rolando and Thomas, communication continued to be inconsistent as I was advised I would receive a call back and nothing. I had to reach out to them. Thomas did advise that they would cover the rental charges, which I appreciate, but this situation should never have escalated to this point. The lack of communication, repeated delays, and poor follow-through have been extremely frustrating. Based on this experience, I would rate this dealership an F for customer service and reliability. So YES AGAIN still waiting with no resolution date just hopes tomorrow.

San Marcos Dodge is a very customer friendly business. Armando is great to work with. He made the complete buying experience easy and explained everything. I would recommend this dealership for anyone.