Sunland Park Chrysler Dodge Jeep Ram

Elizabeth Polacios in the Service Department is the very best representative I’ve seen in over 5 different dealerships in 5 different states. She displays responsibility, accountability, respect, courtesy, friendliness, and always keeps me updated on the stages of service my car is in. I hope to have her assigned to me every time I bring my car in for service. I was asked if I would be interested in purchasing a new car. I replied that I will not purchase a new car or truck from Dodge until they reduce their prices. Prices are out of control. However, the service center at this dealership is the best!

Bought a challenger, no deals on nor did they want to deal. They gave me a t shirt which took over a year to get. The extended warranty is a headache. 3 times I have been in about my backup camera being too dark, they see no problem and now all my tires are separating, but I have to bring the car in to check it out, 90 mile round trip. No one is buying cars but the maintenance bay is full. Got to wonder.

Dropped my truck off for a routine Oil change and tire rotation. I also had a check engine light on. I call Monday around 12pm and set up an appointment for 7am Tuesday morning. I dropped the truck off Monday night and left my keys in the drop box. I called the dealership and to check on the progress of my truck around 9am on Tuesday. I spoke to a gentleman who stated, " I do not see a vehicle in the system attached to your name or matches the description you've given me." After some time, he comes back on the phone and told me who my service advisor was and that they would transfer me to their direct line so I could get and update on my vehicle. I was sent the sent to voicemail, so I called back multiple time to be sent to voicemail and then was told the advisor was at lunch. I requested to speak to the service manager and was told he was at lunch as well. I did not get notified until 1:30pm advising me of who my service writer was and another message 15 minutes later Tuesday afternoon that they had just started on my vehicle via text message. Around 2:30pm I received a call from the service advisor asking me what all I would like done to the vehicle while it was at their shop and that they sent me a text of options and pricing that I could choose from. Mind you I check off all the boxes for services requested on the drop key envelope and I called the same day and set up an appointment over the phone with detailed information as to what I needed done on my vehicle. Once I told the service writer what I would like done, I was given a verbal quote and was then suggested an alignment and wiper blades. Neither of which my vehicle needed. I was told that the check engine light was on due to a Failed Regeneration (the truck is a diesel). The advisor stated that the technician had to do a "forced regen" and they would need to keep the vehicle overnight so the technician could test drive the vehicle for approximately 50 to 60 miles and make sure the check engine light did not come back on. I texted the advisor around 1pm Wednesday afternoon once again checking on the status of my vehicle and I received a text message around 3:00pm advising me that my vehicle was ready for pick up. I arrived Thursday around lunch to pick up my vehicle and when I got in and started it, my TPMS light was on with a low tire warning stating (35PSI) in my driver side rear tire. I told a service advisor who had a tech take the truck around back to put air in the tire. The tech comes back and shows me a picture of a nail in my tire on his phone. Then proceeds to tell me it will take him 45 minuets to remove the nail and fix the tire (we all know it does not take that long to plug and or patch a tire). The service advisor walked up and asked if I wanted to get it repaired in their shop, so they could start the write up process. As if they were going to charge me to fix it. Keep in mind this location does a 27-point inspection on ever vehicle that enters their service department, and I was not made aware of this while my truck was in the shop. I was even sent a report via text telling me that all 4 of my tires were in the green with plenty of life left in them. I did not have time for them to fix it and bought a patch kit and plugged it myself (all in a total of 20 minutes). As I got to looking at my bill I also noticed that the Code they recorded from my check engine light had nothing to do with my DPF system and the mileage that I dropped the truck off with was the exact same as it was when I picked the vehicle up. All in all, my experience here with Sunland Park Dodge was absolutely terrible and I will most definitely never be back to this dealership. I will also be reaching out to Chrysler and the general manager of the dealership making them aware of the service I received and the way Sunland Dodge and their employees are representing their name when it comes to service.