5225 I- 10 E
Baytown, TX 77521
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:30pm |
| Tue | 7:00am – 6:30pm |
| Wed | 7:00am – 6:30pm |
| Thu | 7:00am – 6:30pm |
| Fri | 7:00am – 6:30pm |
| Sat | 8:00am – 3:00pm |
See all dealerships near Baytown, TX that carry Dodge, Jeep, Chrysler, RAM
Showing the most recent reviews from Cars.com and DealerRater.
Beautiful Car horrible experience.
Beautiful Car horrible experience. Stay clear of Carlos, the lies and deception never stop until you leave.
Maximum rating = 5
Dealership is nothing but dishonest trash
Stay far away from this place! They will lie, cheat and steal to squeeze a penny out of you. The service department is as crooked as it comes. Had to get warranty work done and that’s when the fleecing began or so they thought. They tried to charge me with every thing they could. They called me with my bill and gave me this long drawn out story as to why the warranty didn’t cover it. Well I called Mopar and three way bayshore. Mopar told them I owed the $100 deductible and that was it. Mopar asked for the authorization number from the service write, he started to give the number and Mopar said wait, none of our authorization number have ever began with these letters, where did you get this authorization number from? Service write said from y’all, Mopar said no you didn’t. So I gather that the upper management has such greed that they are putting a tremendous amount of pressure for these service writers to make numbers each month, they are willing to make up authorization numbers and call the customer and say we’ll the warranty folks wouldn’t cover this. Call the warranty people before you pay this dealership a dime! This is a prime example of why people HATE dealerships. Your going to try and take advantage of customers. Trying to squeeze a few hundred dollars now just cost you thousands in the future! You have lost my business forever and I will pass along my experience every chance I get. just down right dishonest trash! People take your business elsewhere.
Maximum rating = 5
DO NOT WASTE YOUR TIME! THEY ARE UNETHICAL
DO NOT WASTE YOIR TIME OR MONEU AT THIS DEALERSHIP. WE TRADED IN MY HUSBAND TRUCK FOR A USED FORD F-250 3/4 Ton Diesel. WE DIDNT EVEN HAVE THE TRUCK 10 HOURS BEFORE IT SHUT COMPLETELY OFF IN THE MIDDLE OF 45N TRAFFIC FLYING BY US WITH US BEING ABLE TO CRACK IT AND GO A FEW YARDS BEFORE IT DIED AGAIN . FINALLY WE WERR ABLE TO GET IT OFF THE INTERSTATE WiITH US UNHARMED 🙌🏻 WE CALLED THE DEALERSHIP SPOKE TO BROCK JOHNSON AND HE SAID HE COULD NOT DO ANYTHING IT WAS A BUY AS IS!! NO TOW, NO RIDE NOTHING WE SAT IM THE HEAT AND WAITED FOR 3-4 HOURS FOR A TOW TRUCK AND A FAMILY MEMBER TO DRIVE AN HOUR TO GET US! THIS PLACE HAS THE WORST IVE EVER SEEN IN CUSTOMER SERVICE! xxxxTIEST DEALERSHIP IVE EBER USED AND I WILL NEVER USE THEM AGAIN AND WOULD HIGHLY RECOMMEND YOU DONT EITHER. THEY ARE HORRIBLE PEOPLE! 10 HOURS (if that) WE HAD POSSESSION OF THAT TRUCK! COMPLETE BS! THE MORRISONS. I WIll BE POSTING THIS EVERYWHERE I CAN PEOPLE DESERVE TO KNOW NOT TO SHOP HE BECAUSE THEY ARE CROOKED NON ETHICAL xxxxxxxx! DOMT EXPECT ANYONE TO HELP! SAD WAY TO RUN A BUSINESS
Dealer Response
Amanda Morrison, we truly appreciate your honest feedback. We would like to have a better understanding about your experience. Please reach out to us at (866) 950-5081 at your earliest convenience and we will do our best to resolve this with you.
Maximum rating = 5
At Bayshore Chrysler Jeep Dodge's Service Department we strive for exceptional service and customer satisfaction by staffing certified technicians who are eager to assist you with your automotive needs. Simply fill out the online service request form and one of our friendly staff members will get back to you to confirm your appointment time.
Every member of the service staff is highly trained and experienced with Chrysler Dodge and Jeep vehicles so you can be assured that your vehicle is safely within the hands of professionals. We hope we can be of assistance!
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