Franklin Chrysler Dodge Jeep Ram

Please don’t bring your vehicle here for service. You’ll be screwed and frustrated. Absolutely terrible communication and they dropped the ball on fixing my Jeep. I dropped off my Jeep for work for what I thought might be a day and half or two days (later I was told it takes about 12 hours to do and they can do the work in 5 hours—so I was within my own expectations). On the first day I couldn’t get any updates, nor was I told the courtesy driver leaves early for the day. I was stranded at my work, and I ended up taking a lyft home and drove my other vehicle to work the next day. I made the appointment at a time when my husband was out of town so we wouldn’t be short of a vehicle, but that didn’t work out because he returned home and the vehicle was still at the dealership. Not being worked on. My first experience with the diagnostic appointment was with Tracey, and she was great. Then I got Paige and she’s the worst at providing updates and letting you know what to expect or not expect. I kept calling and got passed around to everyone’s voicemail. I couldn’t get her to cfall me back. Not even the service manager could help. When I finally got a hold of Paige I was told it would have to be there throughout the next week that the mechanic had to stop working on my vehicle to help on other vehicles. For me, that is a serious safety and quality issue. I don’t need a distracted mechanic working on my vehicle. I’m going to a mechanic that has the time and skill to focus on my vehicle. So basically, they just took the top cover off where they needed to work and that took a day and half to do. Yep you got it. Some great service there. Paige told me some cars sit there for four days or more—news to me. That would have been helpful to know ahead of time. I paid a diagnostic fee for nothing…for xxxxxxxx. Total waste of time and money. You should reimburse me but I know you won’t because you don’t give a xxxx about good customer service. Also, if you don’t have enough mechanics, stop scheduling so many appointments!!! And what is even the point of an appointment?!! As I walked away, Paige said let me know when you are ready to reschedule, so I gave her what she gave me, no response….crickets. Easily the worst customer service I’ve experienced—definitely not deserving of any “Customer Service Award.”

LOVE MY JEEP!! LOVE MY JEEP PEEPS!! DEVIN IS THE ABSOLUTE BEST!! My forever car guy!!🤩

Brandon was great and hassle free, did a great job working with us and coming to a happy medium!