Columbia Chrysler Dodge Jeep Ram Fiat

If you are considering purchasing a new Jeep from this dealership, I highly recommend you consider another Chrysler Jeep dealer in the area that is more focused on the customer and making sure they are satisfied with their purchase.  I had a bad buying experience after purchasing the 4th vehicle from this dealership over the past several years.  The staff did not understand the safety requirements of flat towing the Jeep Grand Cherokee product; they did not look in the owner's manual to find that an additional wiring harness was required for flat towing.  I brought the Jeep Grand Cherokee home, found the information on the owner's manual they gave me after the purchase, and found National Highway Transportation Safety Administration (NHSTA) complaints on safety issues with the Grand Cherokee when flat towing, I brought the vehicle back in less than 8 business hours with 15 miles driven and asked them to let me exchange and pay for a more expensive Jeep Wrangler.  Other Chrysler dealers have this benefit (less than 3 days or 100 miles).  They refused to work with me and ended up having to take a significant hit as they considered the Grand Cherokee a used vehicle solely based on their comment "paperwork on the first vehicle had already been processed and finalized".  They could have cancelled the deal and put the car back in dealer stock as a new vehicle.  I'm very disappointed and will never purchase another car from the dealership.

I did not have a good experience at this dealership. I planned ahead to test drive a specific Jeep. I was told it would be waiting when I arrived, which would be 6 hours later. I arrive to find out that the battery was in fact dead and left the lot still not test driving that Jeep. I found one similar that I liked and was looking into purchasing. I worked with the salesman several days. I informed them that I needed the buyers order to look into other financing options outside of the offered dealerships options. When doing this, I was told that I would not receive the price as previously discussed and still have yet to receive the buyers order for accommodating other financing options. So apparently if you are purchasing from this dealership they do not want their buyers to have options available, which is fine! There are many other Jeep dealerships in the Nashville metro area who will allow their buyers to have options.

Emily was the first to greet us as we drove into the dealership. She was very polite and courteous and took the time to show us every Jeep on the lot, even though we were having below 30 degree temperatures that day. Emily is the best! She is very knowledgeable about Jeeps, and was able to fully explain all the many features and options that we were interested in and helped us pick the perfect Jeep for us. We chose a 2018 loaded JL Wrangler Unlimited Sport, and Peter the sales manager put together a super deal for us that was well within our budget and expectations. And even offered to install a certain accessory for me at no cost to us. Brittany took time to go over the manual and help us setup an electronic feature we were not familiar with on the new JL's. She also informed us about the online support website that was available to us as new Jeep owners. Not only is Columbia Chrysler Dodge Jeep Ram Fiat of Columbia, TN the best place in the area to buy a Jeep, they know how to take care of the customer and provide world class customer service after the sale as well. When I found a very minor paint flaw that I asked to have corrected, Peter personally took charge of my issue and made certain that the matter was quickly and flawlessly corrected to my satisfaction. That's the kind of thing that will keep customers coming back again and again. Thank you Emily and Peter!