Watertown Ford Chrysler in Watertown including address, phone, dealer reviews, directions, a map, inventory and more

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1600 9th Ave Se
Watertown, SD 57201

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Sales: 605-886-5844

Used Cars: 605-886-5844

Reviews of Watertown Ford Chrysler

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

198 out of 203 people said they would recommend this dealer

1 (out of 5)

Made an appointment to get the cruise checked out

Reviewed by Mark in Watertown, SDJanuary 25, 2021

Made an appointment to get the cruise checked out before my warranty expired. The vehicle was delivered there as a courtesy deliver from RAM since there was a buy back on the previously owned one. Of course the cruise problem was intermittent. I went to drop it off. I talked with Tom, he said if they couldn't find anything there would be a problem with billing somehow for the shop, so they didn't want to look at it. I asked him if there were many RAM pickups with intermittent cruise problems. He raised his voice and said that he was a Service Writer, not a mechanic. He was so unprofessional. I sure would think someone working in a RAM dealership as a service writer would know if a cruise issue was something that he had written up many times before or not. I made an appointment at Gesswein Motors 45 miles away. I drove to that location for the appointment. The mechanic hooked up a diagnostic device and it showed right away that there was an issue with my cruise control, a clock spring. The part was back ordered so I had to make another trip about 2 weeks later to have it replaced. I was in need of tires soon, so I purchased them at Gesswein's since they took care of the issue without getting upset about it.

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 2

Maximum rating = 5

5 (out of 5)

Excellent service!

Reviewed by Lee Johnson in Watertown, SDFebruary 01, 2018

The work was done quickly, everyone was courteous and professional.

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Purchased a Vechile from Watertown Ford

Reviewed by Watertown Ford in Watertown, SDDecember 29, 2017

I purchased a vehicle in July and the things that were suppose to be fixed still are not done! Rude Staff, customer service is unwilling to provide help! Never again,

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

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