Ocean Chrysler Jeep Dodge Ram

Terrible customer service and after sale is completed, nothing but problems with my vehicle, bought it 4 months ago haven’t had it my possession for more than a month, in the shop!!!! No compassion, I was told to be reasonable!!!! Problem after problem, so far no solutions! Dealer has put all responsibility on the guy in the shop, who recently started working there, no communication with dealers at all!!

My wipers stopped working in a downpour and They helped me right away! Chris got me in & Zach was kind, helpful and fast! Top Notch service and will return and recommend absolutely! ( also had a wonderful conversation with a sales rep inside while they were working on my jeep. Can’t remember his name but such down to earth nice guy! )

WARNING - Service is more interested in selling than fixing. I took my 2016 Town and Country here because I had a 'CHECK ENGINE' light. I knew it had something to do with the torque converter because of the code I found with my OBD tool. Service looked it over and performed an oil change (which I requested). When my wife picked up the van they told her that the car needs a new transmission and quoted “$6,160 plus tax” to replace. My wife called me to tell me this, so I called the service department. I ended up speaking to a secretary and I asked why they thought the transmission was bad if I have had no symptoms of transmission issues? Only answer: 'That's what we found, very common issue.' Then I asked what sort of troubleshooting did they do to confirm the transmission was bad when the code refers directly to the torque converter? I heard the technician in the background say to the secretary "Tell him I see this all the time, and the new transmission comes with a new torque converter...I think." Since I could smell the baloney through the phone, I decided to call an old friend that has always been honest with me and whom also owns his own repair shop in Wakefield - Brian's Rite-Way Auto, 466 Main St, Wakefield, RI. Brought to Brian and he had it for a few days. When he was done, he called and told me that he serviced the transmission, fluid, filters, etc, and found the modulating torque converter solenoid was the issue. Total cost of actually diagnosing the problem, and fixing it: $750.00 1/10th of the cost of Ocean. Worst part is these people give honest mechanics a bad name. Not my first rodeo with them either. !!CONSIDER YOURSELF WARNED!!