Hondru Chevrolet Dodge Chrysler Jeep RAM in Elizabethtown including address, phone, dealer reviews, directions, a map, inventory and more

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2005 S Market St
Elizabethtown, PA 17022

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Sales: 717-459-4326

Used Cars: 717-983-4517

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 12:00pm

Reviews of Hondru Chevrolet Dodge Chrysler Jeep RAM

Overall Rating:

3.9 (out of 5)

72% recommend this dealer

74 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

I bought my Charger SRT8 there a few years back and the

Reviewed by ScottApril 27, 2022

I bought my Charger SRT8 there a few years back and the dealer worked with me to find a compatible price. I appreciated that. Recently, I got a recall for the airbags so I scheduled the service. I was due inspection so, I asked them to perform the inspection as well as, check the front wheels for balancing due to a very slight vibration around 70mph. They called and said it was done so I picked up the car and drove it home, never over 50mph. I noticed that there was no paperwork for the recall on airbags and asked them about it. They said they have to order them and I would have to bring it back. Ok?? That's the reason I scheduled the appt. Then I use the car for a weekend drive and got on the highway and approaching 60 mph, the car was uncontrollable. The steering wheel vibration was unbelievable!. I again called and questioned what they did to the wheel balance. They said they would check it when I went back for the recall which was supposed to be done the 1 st time. So after $114. charge to totally make my car undrivable, they tell me that my 1k wheels and 1k tires are junk. Not hub centric. The rims and tires were purchased specifically for the car and were a perfect fit for the hubs as ordered. I had pulled a weight off one of the wheels hoping to at least lessen the horrible wheel wobble and told them about it. The tires were never rebalanced and I was charged another $148. I have been a die hard Mopar enthusiast for over 40 years and own 7 other cars. I trusted taking my car to them thinking they would fix a minute issue but got shafted. The wheels and tires were replaced about 7 months back and no issues until recently, and my issue was a small one at best but now basically undrivable on the highway. I will be getting another mechanic that I can trust to fix the issue but I am very mechanically inclined and I am sure someone isn't being honest and I sure as xxxx am not paying a 3rd time. At least to them. This service dept needs someone that knows what they are doing. Not assuming. Such a shame!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service 2

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Please please please read this.

Reviewed by BobDMarch 12, 2022

Please please please read this. .My husband took his 2019 Jeep Wrangler Sahara in for service he wanted oil change and inspection. When he went to pick up the jeep they rotated tires which he did not indicate on the envelope and tried to charge him. When he refused to pay for something he did not want done The service girl Janelle told him he could wait a couple hours and they would take his Jeep back in and unrotate them. She was very rude and unconcerned about the service that was done that was not wanted. When we brought the jeep home we noticed that the hood of the jeep had a dent pushed from the inside up through. When we open the hood there was a bungee cord attached to the firewall which pushed through the hood of his jeep. We called Hondru and spoke to the service manager after he spoke to the service tech that worked on our car we were told that the bungee cord was used to keep wires away from the engine while it was being worked on and he forgot to take the bungee cord out. The service manager did agree to have the hood painted at their expense but it cost us time and gas because we had to run the jeep to their collision department which was in Manheim PA. They gave us a loaner a jeep renegade we parked it inside our garage. As we were sitting in the house we heard a horn beep twice and a car start inside our garage. The loaner started by itself and all the doors were locked we were unable to open the car to turn off the motor. After many attempts calling Hondru for help getting the loaner turned off we finally got in touch with a service tech named Russell. He said that is very strange he’s going to check into what we can do to get the car open and turned off and he would call us back. Russell did call us back and said you will not believe this but Hondru sold a renegade that morning and used the loaners Vin number for the sale. Apparently the woman who bought the renegade that morning was on her phone starting what she thought was her car but it was the loaner that was sitting in our garage . We never got a call from anybody of any importance from this dealership to apologize for all the problems we went through. And we will never ever buy a vehicle from them again. We are writing this review hoping that anyone that chooses to buy a vehicle from this dealership has second thoughts.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.6 (out of 5)

I was a 3rd time buyer, but no more. The sales rep,...

Reviewed by Todd W.March 03, 2021

I was a 3rd time buyer, but no more. The sales rep, Tyler, did not follow up with fixes to be made after sale. The deal was for him to set up to touch up a crease that I found during the inspection, and also remove part of the front spoiler. I messaged 3 times without any responses. Emailed general manager but did not hear back. Untrustworthy. The service side might be just as bad. Since the truck was only a week in my ownership, I called to have them check out a vibration that I felt in the steering wheel. After explaining the issue and setting up the appointment, the service rep said that it sounded like an electrical problem and will have to look into that. Electrical for a vibration in the steering wheel?? There was no way that I was bringing it in if they thought it was an electrical issue. I decided to go to another dealership where they addressed the issue. Definitely not electrical. All that I wanted was a little bit of compensation for this dealership not fulfilling their agreement.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

About Hondru Chevrolet Dodge Chrysler Jeep RAM

Hondru Dodge Chrysler Jeep of Elizabethtown and Hondru
Chevrolet of Elizabethtown. We stock over 200
quality pre-owned vehicles at most times. Many of our
pre-owned vehicles are Ford Certified Pre-Owned GM Certified Pre-owned or Dodge Chrysler Jeep Certified Pre-Owned. Each location has factory trained automotive technicians and fully stocked parts departments to meet your service and parts needs in a timely fashion. Our Collision Center is located at our Hondru Ford location in Manheim

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