Chris Nikel Chrysler Jeep Dodge Ram Fiat

As it pertains to the service department - I brought my wife's car in to get looked at. I requested they found out what was causing a noise we were hearing. That was all we requested. They gave us a number of other things they'd like to fix, some of it was necessary and I took care of it, but I did not request this service. They told me the noise we were hearing was because of a bent wheel. I thought this was odd because the noise wouldn't really make me think bent well, but I figured they're the professionals. They quoted me $1300 just to replace the one singular wheel. I said absolutely not and left. I got the wheel fixed elsewhere. The noise persisted. We were charged $240 for the noise diagnoses, an they were wrong. This resulted in me having to go to another mechanic who got it right and fixed it. I called Chris Nikel on 12/15/25 and spoke with management. I don't remember exactly who it was. But he agreed that it would be frustrating to bring my vehicle in and be charged and not receive what I asked for. He told me he would call me back by the end of the day to "make it right" and he did not. The employees I spoke to while there were all kind and helpful. But being charged $240 for an incorrect diagnosis was crazy. I could have had a bent wheel diagnosed by discount tire for free. I brought it here because I expected them to have Jeep parts on hand and have more knowledge as it pertains to their own vehicles. I won't be back.

Drove 1.5 hour at the direction of Jessica sales rep. Was selling my 2022 Jeep Gladiator (fully loaded lifted, low mileage, 37 in tires and Diesel) she knew all the details. Was not accepting $34000 or less. She said they would work with us. Got to Dealership was offered $34000 no more. I’m xxxxxx. Spoke to manager, no help. Don’t go to this place, go elsewhere. Not trustworthy.

Just purchased my 3rd Jeep Gladiator from Chris Nikel. Josh Carmack was my salesman (2nd time). He knows the vehicles well and does his job with excellence. I appreciate all the folks at Chris Nikel I've come to know over the years, including Sonny, Taffy, Josh and Shawna (in service)! Thanks to all for making my experiences positive!