Chris Nikel Chrysler Jeep Dodge Ram Fiat

Bad experience. Heater was not working good after snow storm. Took it in to get radiator flushed and was told needed heater core replaced for $4000.00 and that they wouldn't flush it. I declined and was charged $240 for diagnosis fee. Took it home and things started working again after the thaw. Tried to get my money back for a wrong diagnosis and was told it was clogged when they checked it and refused to refund any money. Sorry customer service. Not sure who manager was as I only talked to writer. He talked to the manager for me. I wont be going back. Oh yea, the glove box was sitting on my floorboard.

Phillip in service is the very best,always goes out of his way for me. I always take our vehicles there because I know I can trust Phillip and the techs to do excellent and honest work.They are my go to dealership. Thanks to Dallas and Mitch too.Sonny in new cars is a great guy too.

I am writing this to warn other customers to audit their receipts and inspect their repairs at Chris Nikel. I waited 7 months for a parking brake repair on my 2019 Challenger Scat Pack. When I finally brought it in: Financial "Error": I had a receipt proving I paid a $304.92 deposit. Their service advisor insisted I only paid $281 and calculated my final bill based on that lower number. I had to audit my own records to prove they were under-crediting my money. They effectively "lost" my funds and tried to charge me the difference. Wrong/Unsafe Part: I authorized a salvage replacement for an OEM part. Instead, they installed a completely different mechanism (Push-to-Release vs. Handle-Release). On a manual transmission car, this forces you to put the car in neutral/disengage the clutch to set the brake, which is a safety and drivability downgrade compared to the stock handle. I provided proof of the accounting error and the improper part to the Service Director and the GM. I requested a refund for the failed transaction. They chose to ignore the evidence. Do not trust their bookkeeping, and do not trust them to verify the parts they are installing.