Hugh White Chrysler Dodge Jeep RAM

Looking and test driving the car went fine getting to be 730pm informed them be back was threatened that the car may not be available like it was going to be sold over night told them didn't need their financing they didn't like that were not listening trying to push their agenda like they worked for Pfizer or Moderna went back next day check in hand still took 3 hours ridiculous not happy

Roger was amazing. He made this buying experience so easy. I drove 5 1/2 hours to purchase from him. I would highly recommend buying from Hugh White!!

High White Honda Athens (Ohio) advertised a used 2020 Honda Ridgeline RTL-E as having a clean Carfax with "no damage reported". That's not the same thing as "no damage", I learned the hard way. When I arrived for the test drive, it was pouring down rain, so I could not really get a close look at the exterior. The vehicle was clean inside and drove well, so I bought it. The next day, when I looked at it in clear weather, I could see poorly-done bodywork on the passenger doors: visible sanding marks, body filler lines, and orange-peel paint job with fisheyes. This damage was not disclosed by the dealer in the online listings or by the salesperson. I wonder how come the body damage was not "reported" to Carfax? Was it because Hugh White Honda did the shoddy quickie bodywork in their own shop and intentionally did not report it to Carfax? I wonder, because there was fresh body filler sanding dust in the door jambs on the passenger side. The salesperson claimed he was unaware of the body damage. I told the salesperson that I was disappointed and asked for a credit of $1,000 to compensate for the lack of full disclosure (not a lot to ask: it will cost more than $1,000 to re-do the bodywork). The salesperson said that the sales management refused to issue the credit, and it was up to the general manager to decide. No one in sales management or general management ever called me back and I never heard from salesperson Isaiah Mullins again. I wrote a complaint letter to the general manager of Hugh White Honda and sent copies to the owner/principal of the Hugh White Family of Dealerships and to American Honda in California. American Honda followed up with me by phone today, but they professed to be powerless to intervene since the dealers are independently owned...nice way to weasel out, American Honda! Gutless and not customer-centric. Apparently American Honda is content to have their dealers abuse their customers and Hugh White Honda is happy to take your money and sell their ethics for $1,000! I should also mention a very slow and disorganized "finance" person. It took almost three hours to finish writing me up, and I was paying cash! He tried to sell me a lot of useless add-ons as well. Why? Isn't that the job of a salesperson, not the clerk processing the paperwork? Horrible experience overall. I would shop at a corner "Buy Here - Pay Here!" lot before I purchased another vehicle from the ethically-challenged Hugh White Palace of Hondas with Undisclosed Damage.