Terry Henricks Chrysler Dodge Jeep RAM

I am a person who believes that a company is only as good as how they treat customers. I spoke to a gentleman (Dylan) about borrowing a tow bar to pull my Jeep Renegade and he was not willing to rent or loan one. My Jeep is sitting on the side of the road. Although I have one ordered, I felt that loaning or renting one, should not be an issue. Archbold is closer for me, as I live in Wauseon. I called the dealership in Defiance, and they did have a loaner for me, so I will be doing business with them, as a result in the future. Yes, it's their choice to help customers, and it's my choice who I take my Jeep to in the future for service. Just an additional note: I also own a 2016 Jeep Sahara. I will be taking it to Defiance for any service needs, as a result of this situation.

We had a bad experience with Terry Hendricks Chrysler Dodge Jeep Ram. We purchased a 2021 Chevy Colorado 4 wd Truck from them on May 28th. We inquired several times before driving 7 hours to purchase truck if it was still under the full new vehicle warranty coverage. They told my husband that it was covered up to 36,000 miles as it only had 32,000 miles. So we made the trip from Tennessee. I noticed the back up camera was super foggy. I pointed it out to our salesman, Parker Von Deylen, and he told us not to worry about it because it was still covered under the 36,000 mile warranty so we were ok with it. When we sat down to sign documents with the manager, I asked again, to make sure that truck was still covered under 36,000 mile warranty. The manager assured us that truck was fully covered. I asked how much their extended warranties were as we would want to get one before present one expired. He came up with one for $4,000. I said, I’d shop around some more since we had 4,000 more miles left to go. He said yes you have plenty of time… We drove truck back to Tennessee. The truck seemed to work great. We were very happy. Then 2 days later the air conditioner quit working. At least we were still covered under warranty we thought! We took it to the Local Chevy dealer shop. They pointed out to us that we were no longer covered under 36,000 mile warranty! It had expired December 2023! If we had known it was expired, we would have purchased the $4,000 extended warranty they offered! I called and texted Parker, salesman, and he said he thought it was covered. I asked what they could do to make it right. He said he would let management know as he personally couldn’t do anything. He said they would call me. The next day I call office number and spoke to receptionist and asked to speak to the Manager. He wasn’t in but she would have him call me… I called the next day….same thing. I called the next day…same thing but she let me talk to Tyson. He told me that both of us was tired from long drive and misunderstood what we were told. He said that manager disclosed the warranty information properly and they always offer extended warranty (we asked for that information). He said we were in such a hurry that we misunderstood more. We walked our dog before we left and watched them leave and lock up. They were in a hurry. Now we have several thousand dollars in repairs that are not covered.

Excellent service. Bought a used car online and what they offered was spot on. They are very honest and I will buy another cars from these guys, new or used