Smoky Mountain Chrysler Jeep Dodge Ram in Franklin including address, phone, dealer reviews, directions, a map, inventory and more

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556 Highlands Rd
Franklin, NC 28734

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Sales Department

Sun Closed
Mon 8:00am – 6:30pm
Tue 8:00am – 6:30pm
Wed 8:00am – 6:30pm
Thu 8:00am – 6:30pm
Fri 8:00am – 6:30pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 6:30pm
Tue 8:00am – 6:30pm
Wed 8:00am – 6:30pm
Thu 8:00am – 6:30pm
Fri 8:00am – 6:30pm
Sat 8:00am – 5:00pm

Reviews of Smoky Mountain Chrysler Jeep Dodge Ram

Overall Rating:

4.6 (out of 5)

86% recommend this dealer

21 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.4 (out of 5)

Never going back

Reviewed by Amanda Williams from Franklin Nc August 09, 2021

My husband and I purchased our 2021 Dodge Ram 1500 here in May. The salesman Chad was great. He didn't put any pressure on us and he and Cathy made the buying process seem so much easier than I've ever experienced. We loved our new truck. Fast forward to July our passenger side floorboard started filling up with water. Mind you this is a brand new truck granted we understand things happen. I called to make an appt for our first free oil change and tire rotation they offer as we had been traveling and had around 3200 miles on it and also to get them to fix the leak and replace the carpet which would be warranty covered. The first appt. Available was 2 weeks later. As much as we didn't want to wait that long I took the appt and we just didn't drive the truck. I shouldn't have to burn up because I can't run the air in my brand new truck. I show up for my appointment and the man says I've been trying to call you for an hour( he hadn't) we don't have anyone here that can do your warranty work. At this point if am trying to stay calm. Mind you it's been 2 weeks our new truck has been sitting with wet carpet. We vacuumed it the best we could but it was bad. Then he insults my intelligence by telling me your manual also says you don't have to change your oil until 5,000 miles. I knew this already, but my time is precious and I have to do things when I can and also in order for our lifetime warranty to stay intact it has to be done right on time. The mechanic present was super nice and agreed to look at it and see if it was an easy fix, of course it wasn't, but he did at least try to soak up some more of the water out of the floorboard as to not cause wiring issues. I go back to the man who I assume is in charge which is a joke and say how are we going to fix this get me back in next week when you have qualified staff? He said oh no I am booked next week it will be the 16th of August ( 2 weeks and a few days later. He made it very clear that they no longer need or want our business. My family spent over 100,000 on a jeep and our ram within 3 weeks at that dealership to be treated as if our business didn't matter. The only reason I am giving 2 stars is because of the excellent sales dept. Our truck has been at Autostar in waynesville and they diagnosed the problem, ordered the part, and serviced our truck in less than a day. Mind you they got us in right away. They are in the process of getting it fixed now that the part has came in and have updated us all along the way. They spoke to me with respect and we're very accommodating. They will get our business from now on. I have never in my life had someone argue with me about whether my vehicle needs serviced or not. I can't help but think if that had been my husband things would have went a whole lot smoother.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 2

Customer Service 2

Buying Process 5

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Service, Great Selection

Reviewed by Tommy from Asheville, NCSeptember 07, 2020

Just got a great truck for my wife here. They have a wonderful selection of high quality vehicles. Our sales person, Michael Newman was an absolute professional. Courteous and incredibly helpful. But most of all, honest! Thanks!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Easy To Do Business With

Reviewed by KThom81 from Chattanooga, TNDecember 27, 2019

Found a lightly used truck online at Smoky Mountain CJDR. I'm in Chattanooga, TN and they were in Franklin, NC, 2.5 hours away. I talked with them on the phone about what I wanted to do, as I had a trade, and we had an understanding in place before I even left Chattanooga. Once I arrived, everything was as we had talked about and I was on my way back to Chattanooga within an hour. This was seriously the best car buying experience that I have ever had. I'd do this deal again, as Kathy, Ralph, and Bryan were each great to work with.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Smoky Mountain Chrysler Jeep Dodge Ram

We are a local family-owned dealership and are pleased to serve you on your vehicle needs. From our family to yours we will provide you the best customer service and help you buy the vehicle that fits your needs period!

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