255 Smokey Park Hwy
Asheville, NC 28806

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Used Cars: 888-803-3116

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Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 5:00pm

Reviews of Fields Chrysler Jeep Dodge Ram Asheville

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Buyer Beware

Reviewed by Matt Richardson from Candler NCMarch 15, 2023

We’ve purchased around $150,000 in vehicles from Fields in 10 months. I can say they don’t waste your time going back and forth however I would STRONGLY warn you about a couple of things. First is the good olé bait and switch. 2 of the 3 times we went to purchase a vehicle from them the vehicle was magically out on “loaner status” and of course they were unable to locate the vehicle. But don’t worry! They have another AMAZING deal on another one. We purchase our last RAM last month and that same RAM 1500 Tradesman Red 4x4 is still for sale……just slightly not. The Audi we bought used from them was an amazing experience at the Mercedes dealer. Really an absolutely beautiful experience. The 2nd thing I would warn you strongly against would be purchasing a “loaner/brand new vehicle” from them. We were lead to believe it was the same as purchasing a brand new vehicle, just at a great discount. We purchased a brand new 2022 1500 RAM Classic just last month. We were told the vehicle came with the same warranty as normal. Turns out that was a false statement and found out weeks after the purchase that our vehicle had lost 7 months of its warranty! PLEASE BE WARNED! DON’T TRUST FIELDS!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Matt, it's disappointing to receive this feedback. We don't run our business to mislead or misinform our customers and it's upsetting that we've given you the wrong impression. I'm concerned to see there was a misunderstanding about your warranty, and I'd like to speak with you directly. I will search for your contact information, but please also give me a call at your earliest convenience. Thank you, Chris Jordan - Sales Manager - (828) 667-5213

Overall Facilities 1

Customer Service 4

Buying Process 3

Quality of Repair 4

Maximum rating = 5

5.0 (out of 5)

Great Experience!

Reviewed by Michael from Herndon, VAJanuary 13, 2023

Very efficient car buying process on a busy Saturday. The will spend as much or as little time as you need to get familiar with your new vehicle. Makes car buying a breeze!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

It's an honor to earn your five stars, Michael! Thanks for working with us at Fields Chrysler Jeep Dodge RAM Asheville, and congratulations on the new vehicle! Please let us know if there's anything else we can do for you. Take care!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Love fields!

Reviewed by Erin from Asheville nc March 30, 2022

I’ve been going to fields for a few years now- I recently traded in my jeep renegade for a grand Cherokee so we could pull a camper. James Webber was by far the best car salesman I’ve ever encountered. I wasn’t even planning on buying a car that day but he made us feel so comfortable and was so easy to work with. He is not pushy, he is very patient and kind and we really appreciated his kindness and working with us. Im glad we were able to stick with fields!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Erin, thank you for the great review! We are so glad to hear that you found the right vehicle working with James and the Fields Chrysler Jeep Dodge RAM Asheville team. Drive safely in your new Jeep Grand Cherokee, and congratulations! We hope to see you back again down the road!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

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