255 Smokey Park Hwy
Asheville, NC 28806
Sales: 828-667-5213
Used Cars: 828-667-5213
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 8:00am – 12:00pm |
See all dealerships near Asheville, NC that carry Dodge, Jeep, Chrysler, RAM
Showing the most recent reviews from Cars.com and DealerRater.
Incompetent - If you're a remote buyer, DO NOT trust them
Incompetent - If you're a remote buyer, DO NOT trust them to represent your interest. After three days of discussions, an offer to put a deposit down to demonstrate my interest on day one AND the purchase of a Pre Purchase Inspection service at a substantial cost, they informed me "miscommunication" resulted in another agent selling the vehicle to someone else ....after 3 days of constant communication??? Seriously?? Come on! If any of that is true, this organization is 100% incompetent, at best. Save your money. They will just sell the vehicle to someone else, NOT offer to reimburse you for your lost expenses and simply say "Oooops. Sorry. We don't know how to talk to each other." You've been in business for how long??? Thank for nothing, Fields.
Dealer Response
It's disheartening to hear about your experience as a remote buyer. We strive for clear communication and regret any inconvenience caused by this situation. Your feedback is valuable, and we'd like the opportunity to address these concerns directly with you. Please reach out when convenient so we can discuss further steps toward resolution. Thank you, Tony Turner - General Manager - (828) 667-5213
Maximum rating = 5
Buyer Beware
We’ve purchased around $150,000 in vehicles from Fields in 10 months. I can say they don’t waste your time going back and forth however I would STRONGLY warn you about a couple of things. First is the good olé bait and switch. 2 of the 3 times we went to purchase a vehicle from them the vehicle was magically out on “loaner status” and of course they were unable to locate the vehicle. But don’t worry! They have another AMAZING deal on another one. We purchase our last RAM last month and that same RAM 1500 Tradesman Red 4x4 is still for sale……just slightly not. The Audi we bought used from them was an amazing experience at the Mercedes dealer. Really an absolutely beautiful experience. The 2nd thing I would warn you strongly against would be purchasing a “loaner/brand new vehicle” from them. We were lead to believe it was the same as purchasing a brand new vehicle, just at a great discount. We purchased a brand new 2022 1500 RAM Classic just last month. We were told the vehicle came with the same warranty as normal. Turns out that was a false statement and found out weeks after the purchase that our vehicle had lost 7 months of its warranty! PLEASE BE WARNED! DON’T TRUST FIELDS!
Dealer Response
Matt, it's disappointing to receive this feedback. We don't run our business to mislead or misinform our customers and it's upsetting that we've given you the wrong impression. I'm concerned to see there was a misunderstanding about your warranty, and I'd like to speak with you directly. I will search for your contact information, but please also give me a call at your earliest convenience. Thank you, Chris Jordan - Sales Manager - (828) 667-5213
Maximum rating = 5
Great Experience!
Very efficient car buying process on a busy Saturday. The will spend as much or as little time as you need to get familiar with your new vehicle. Makes car buying a breeze!
Dealer Response
It's an honor to earn your five stars, Michael! Thanks for working with us at Fields Chrysler Jeep Dodge RAM Asheville, and congratulations on the new vehicle! Please let us know if there's anything else we can do for you. Take care!
Maximum rating = 5
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