Carbone Chrysler Dodge Jeep RAM in Yorkville including address, phone, dealer reviews, directions, a map, inventory and more

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5017 Commercial Dr
Yorkville, NY 13495

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Carbone Chrysler Dodge Jeep RAM

Overall Rating:

4.4 (out of 5)

83% recommend this dealer

113 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

If you want honestly, Professionalism look elsewhe

Reviewed by Igor from RochesterJuly 21, 2020

If you want honestly, Professionalism look elsewhere. They will add on extra warranty or road side baloney they offer without telling you. They will play with your mind, lie to your face over and over. They lie so much that they start believing there own lies, really a sad thing to witness. If you planning to finance make sure you find a bank before you come here. They work with US bank and will give you the highest APR becouse they make commission from it. Here is the highlight of my experience. The salesman that sold me the car, drove the car I purchased to fuel it, came back with deep side scratches. Rushed to try and buff it up. that did not work so he blocked the car with his truck so I don't see it. I saw it. He nervously kept on denying it. The manager came out, after going back and forth, he agreed I go back to my home town and they will cover the scratches by buffing it out, they clearly knew would not work. You guys can take a guess what heppend after I tried calling them about it after getting quotes. I was very patient with them, and actually believed they will do the right thing. At least the security cameras at the gas station don't lie!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Don Rinaldi - General Manager

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

worst location ever

Reviewed by justin from new Hartford nyJanuary 13, 2020

Worst experience ever and it's not the first bad experience with carbone. 3Rd vehicle buying from carbone and will be my last. Just bough a 2020 Jeep Grand Cherokee Limited X valued over 50k. The sales person told me there was air suspension on the vehicle and come to find out afterwards that it doesnt. Nothing can be done. Windshield was scratched and needed to be replaced. Side fender was popped out and they said they just needed to pop it back in. That led to the panel needing to be replaced and painted. They messed up the paint job the first time and needed to be done again. 8 Days later without my brand new jeep and they messed it up again. This time they over sprayed all over a black plastic that's suppose to be unpainted. They didnt align the molding correctly. So I had to have it send out again after just buying it. I was told to wait a few days before coming in so they could get a rental and I wouldnt have to waste time going to a rental company. So inwaited and come the day they were suppose to have a rental and they didnt. They could care less who I complain to or if i go to corporate. Now I'm in a 10k valued old malibu rental. Way to take care of clients.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, William Crafton - Service Manager

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Poor service department attitude.

Reviewed by Joseph Robinson from New Hartford, NYJuly 18, 2019

After a great deal of thought, I will not buy a jeep again from Carbone Jeep due to its poor service department. They could care less about customer service.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Carbone Chrysler Dodge Jeep RAM

"This is a family business. People associate the way we do business with our family name. I want my children to be proud and interested in the business. And I want the way we do business with our customers to be the Carbone way - honest and fair."
Joe Carbone
Founder

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