Dodge, Jeep and Chrysler
New Car Dealership in Schenectady, NY
Overall Rating
4.3/5
Read dealer reviews
Lia Chrysler Jeep Dodge Ram offers a large selection of New and Used inventory with full value reports and in market data. Visit us today at LiaCars.com!
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(New car purchases only. Find a lower price on the same vehicle with the same benefits and options and we'll meet or beat any advertised price from our competitors. Limited to dealerships within a 50 mile radius of purchase location.)
COMPLIMENTARY SHUTTLE SERVICE
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And for service for your new Dodge, Jeep or Chrysler, Lia Chrysler Jeep Dodge Ram is the place to go in Schenectady. Lia Chrysler Jeep Dodge Ram has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Lia Chrysler Jeep Dodge Ram Reviews
Overall Rating
4.3/5
75 out of 88 people recommended this dealer
Overall Facilities:
4.6/5
Poor customer service
Reviewed by Christian
in Albany, NY
October 31, 2019
I called this place because I had a recall on my vehicle, as well as some concerns with a sound the car was making while it was cold out. When I called, I explained what was going on with my car and the person that answered my call told me that I should get a “cold diagnostic” and explained that I should drop my car off the night before because it would have to sit in order for them to do it. He also explained that there was a charge of $67-69; somewhere around there for the diagnostic. I was perfectly fine with that; money isn’t the issue anyways but appreciated him explaining so I was not surprised later on. I drop my car off last night, when I got there the guy that helped me explained that it was a $145 charge for the diagnostic. Whatever.. I was a little confused why I was told something different over the phone but still was fine with me. Just wanted my car fixed. The guy explained that someone would call me in the morning to go over what repairs my car might need once the diagnostic was completed.
Next day (today): it was about 1pm and I hadn’t heard anything about my car. So I call them, John tells me that he’s waiting for a transmission tech to be free so he can have them take my car for a ride to try and find that noise it’s making and then he would give me a call back. I felt like this was odd because when I originally called for the appointment I told the guy that it only seems to make this noise when it’s cold out and that’s why he recommended leaving it overnight in the first place. At 1pm, it’s not cold outside. And sure enough at about 4pm John calls me back and says that the tech couldn’t find the noise it was making so he’s not recommending any repairs. They were currently working on the recall and that my car would be done in about an hour and a half. I asked him if my car was going to be done today because I have to work in the morning and he said yes.
So I make sure I give them enough time and show up at about 6:30; that’s 2 1/2 hours from when he called thinking it’s definitely done. When I get there I told a sales person I was just picking up my car. He asked for my last name and went to look for my paperwork. He comes back and asks what it was again and goes to look again. He comes back out and says I can’t find anything here with this name. So another lady at a desk tries typing my information in the system to look it up and she can’t find it in the system. So at this point I’m kind of pissed, because I feel they didn’t do what they said they were going to; when they were supposed to and now my $20000 car is just “missing”. The sales guy comes back, same answer; can’t find it. And says “I don’t know what to tell you” like as if he didn’t even care that they misplaced my car. So he goes and talks to his manager-Chris. At this point I’m outside looking for my car because now I have absolutely zero trust for this place. The sales guy comes back and says “we found your car, it’s still in the shop. It’s not done so you’ll have to come back tomorrow” I was confused because it was supposed to be done by now. I told him I needed to get to work tomorrow, and he told me “I don’t know what to tell you, come back tomorrow when service is open” now I’m frustrated with this guy not caring, so my girlfriend goes in and asks to speak to his manager and the sales guy says “yeah, but I don’t know what he’s gonna do for you..” then the manager-Chris walks over and my girlfriend asks what is going on with my car and he basically treats us the same way this sales guy did; like he didn’t care and we were a bother. Tomorrow I am going to pick up my car... and I’m never EVER coming back here again. And I recommend that anyone who is looking for a trustworthy place to bring your vehicle to have work done in a timely fashion; steers clear of this place too!
The don’t have their prices together, there’s poor communication and they don’t care about their customers. For someone who is quite picky about their cars, takes care of
Great experience
Reviewed by Pat Cassella
in Fort Johnson, NY
October 02, 2019
Great service again from sales representative Mike O’Neal.
Very happy with the great deal we got on our Grand Cherokee Trailhawk.
Always a pleasure doing business with Lia and Mike, got us exactly what we wanted.
Love the new Jeep and And the great service.
Best Auto Buying Experience I've Ever Had!
Reviewed by ConnieB
in Amsterdam, NY
July 23, 2014
Lia Chrysler on Central Ave in Schenectady, NY was a pleasure to deal with. I was a tough customer and they went beyond the extra mile to find me the vehicle I wanted, at a price I could afford. They honestly worked very hard to make me happy! I met at least six of their associates, and everyone was very friendly. My salesperson, Dylan, treated me like I was his top priority. And the other salespeople, staff, and finance associates also helped to make this the best car buying experience I have ever had! And if anyone reading this is a little skeptical, like me, I did not purchase an expensive vehicle. It wasn't all about the sale, it was all about great customer service!
