Westbury Jeep/Chrysler/Dodge/RAM

Terrible experience keeps getting worse - if i can give zero stars i would. The salesman was excellent - but everything else was terrible to the lying on trade in value - to not delivering the car on time - to the car breaking in 2 days ! to them thinking they are doing me a favor giving me a loaner car that was a huge truck - sales manager was rude - the gm initially was nice but then took back the sales manager offer for the trade in - only after i presented it in writing did they honor it ! downright unethical - VIP is the fairest from the truth ! total lies

Avoid this dealership at all cost. They use manipulative language to tell you whatever you want to hear to suck you in. They advertise the VIP program promising complimentary oil change for the first year in any jeep dealership, this is total xxxxxxxx. They advertise free key replacement, this is also total xxxxxxxx. They will attempt to rip you off in multiple phases. First, on the price of the vehicle with no room for negotiation as they say. Then your introduced to the finance manager who will use manipulative deceiving tactics to overcharge you in every way possible. Of course he come over with a tiny post-it note and tell you what your monthly payments will be rather than focus on the itemized specifics such as warranty costs and finance charge. They will sell you an overpriced warranty with a short coverage. They will add percentage points on your finance charge and tell u this is the best that the bank is giving. They have multiple phases that they can try to rip you off and they will do just that. The finance manager at westbury jeep is a total manipulative crook.Avoid this dealership!

Bought a “brand new” Jeep Wrangler. Didn’t realize until after I had possession of the car that it came with a very visible scratch on the fender and the interior plastic was detached. They attempted to fix the plastic with a new piece but did a poor job. It’s still separated and there was styrofoam crammed in to keep it together. The scratch - offered to fix it for free but warned me it won’t be as good as the original factory paint. This type of stuff should never happen on a new car. I am stuck with it now and after 4 weeks already can’t wait for the lease to be over so I can dump it. Stay away or spend significant time inspecting your “new” car if you buy from here for damage.