Decozen Chrysler Jeep Dodge Ram

Love working with Joe Manse and DeCozen. This is the second Jeep Grand Cherokee I have leased from them (and the third vehicle in total) and it is always a pleasure working with them.

They replaced brakes and did not need them - rude condescending arrogant treatment - I regret doing business with them

There are other jeep/dodge dealerships - go there The first salesman I worked with was smart and helpful.. I went back and had a completely different experience with same salesman. It’s their bait and switch algorithm manipulating tactics that soured the deal but I nonetheless bought the vehicle. The jeep was sold with a warranty. I was guaranteed that the vehicle was inspected and brought to highest standards. Within months my daughter experienced the death wobble. When I brought it in I was charged the 100 deductible for the warranty- 200 for alignment and 550 for brakes that did not need! I’m going to pursue this matter with JEEP. They took advantage of me as a parent - as a woman and they lied over trivial things. They said the car was being worked on but when I showed up hours after they said it would be done- it appeared that they did not even start . The service manager was at lunch and I was told he was on a test drive- why lie? They ignored my texts for hours and then said they needed 10 minutes- 45 minutes later it was finally finished and a warranty item ended up costing 940 - all the nickel and doming tactics are lousy AND they’re rude condescending and arrogant- astonishing customer service behavior. Do yourself a favor and avoid this place.