Chrysler Dodge Jeep of Englewood Cliffs

The repair department is unreliable and dishonest. They treat customers with disrespect. The repair department manager is rude and nasty. They lack the ability to properly and respectful communicate with clients. They return my Jeep dirty, no oil and missing part laying in rear of my jeep. It took over a month for what should have been a 2 day repair. They did not offer loaner vehicle on a referral to purchase your own rental car. Read the reviews from actual clients before taking your vehicle for repair. Ask for all paperwork upfront and they will tell you they can’t give it to you. WARNING SIGN!!! Corporate had to assist in getting my Jeep repaired and particle rental reimbursement.

Very easy to deal with . Darius the sales person did a great job . They gave me a very good price on my Ram Rebel 1500

On June 14th 2022 I took my 2006 Chrysler 300 Hemi to Chrysler Dodge Jeep Ram of Englewood Cliffs for service. Two days later on June 16th 2022 i received a text from Service Advisor 5272 LOCHAN LATCHMAN (RAJ) telling me that based on his Master Mechanic MANNY my car needed to have 3 items replaced. 1) Fuel Level Sender Unit 2) Gas Pump 3) Gas Tank and Seals and that the fee to repair would be $2750.00 plus tax. He explained this total, reflected a 20% discount they advertised on their website. The receipt does not show i received a 20% discount. After 5 weeks on July 19th when i went to get car up from Service Advisor 5272 LOCHAN LATCHMAN (RAJ) walks me out to where my car hands me the keys without providing me with a receipt. When i requested one i was told that their receipts are sent to a different location in New Jersey and that in order to get it i would have to wait more than ONE HOUR AND A HALF which i could not believe!!! He proceeded to tell me not to worry and that he would email it to me later. When he sent email with receipt 4 hours later after i called again to request it, i noticed that Service Advisor 5272 LOCHAN LATCHMAN (RAJ) added other services. We did not discuss any of them and i did not authorized them. The receipt he emailed me was for a total of $3,680. Receipt does not show the gas pump at all which was one of the 3 main services they needed to complete. They overcharged me and did not complete the 3 services we had agreed upon. I tried multiple times to get in contact with DOMINICK BAGLIONE (SERVICE MANAGER) and Service Advisor 5272 LOCHAN LATCHMAN (RAJ) to get my receipt and charges corrected and they simply just do not return any of my calls or messages. They were dishonest and engaging in illegal business practices by over charging customers. CROOKS-STAY AWAY