809 Missouri Ave
Saint Robert, MO 65584

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Sales: 573-336-3000

Used Cars: 573-336-3000

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Ed Morse Chrysler Dodge Jeep Ram

Overall Rating:

3.2 (out of 5)

79% recommend this dealer

53 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

BUYER BEWARE!

Reviewed by RO0811December 19, 2023

BUYER BEWARE!!! We purchased a new 2022 Dodge 1500 Laramie in Sept of 2022. My husband received military orders for an overseas duty station and attempted to sell the vehicle. Unfortunately, the Carfax for the vehicle is showing a brandished title due to the dealership incorrectly inputting the receiving and sale mileage. After bringing this issue to the dealership, the sales manager and general manager stated it was an "easy fix" and it would take 30 days or more to correct. We are about to leave the area and are now in a bind. Since the original buyer refused to purchase due to their discrepancy, I asked the dealer to purchase it. Both the sales manager and general manager refused to purchase it back. We had 2 buyers and couldn't sell the vehicle due to their discrepancy! I made a complaint to the Attorney General's office and the general manager, Randy Nelson, chose to state it was our fault and the DMV for not noticing their mistake. The complete lack of accountability for their actions speaks volumes. They only care about car sales and bringing in the commission without caring about the customer. This is a completely different experience from purchasing a vehicle from Ford in Marshfiekd or BMW in Springfield. Dodge in St Robert dealership seems to bank on the fact their customers are military and rotate duty stations so they never have to deal with their mistakes. Fortunately for future customers, I will not passively let their actions go without telling others how little they care about their customers. Instead of blaming others, how about taking responsibility for what was done and try and fix it???

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Absolutely worst service department I have ever dealt

Reviewed by jeff.grubeJuly 24, 2023

Absolutely worst service department I have ever dealt with their price is astronomically high. Head for tire pressure sensors on challenger, just the labor was $316. Never do service there again.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Take great care of us anytime we needed help and great

Reviewed by ahopkinsJune 29, 2023

Take great care of us anytime we needed help and great customer service and quick to get us taken care of on short notice

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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