Lee's Summit Dodge Chrysler Jeep RAM

It is super easy to buy a car here. They've got that down to a science. If you are unlucky enough to ever need service, though, you will discover the truth about this dealership. Enjoy 15 minutes or more on hold any time you call. Glory in the unbridled rude behavior of everyone in the service department. Be amazed at their inability to return a phone call. Once you get someone to talk to you, they don't know how to fix anything they sell. Brakes squealing? It's your fault for using them. Radio broken? Be prepared to wait a month for them to put in another broken one. If you are buying a car and then moving out of state so that you'll never have to deal with this place again, go for it. If you want a dealership that will actually support and service your car, this ain't it.

On Feb 1, I bought a new car. Not even a week later I took my car in to be serviced because I felt like it needed an alignment... I forgot to mention that when I took my test drive the tire was extremely low.... The service dept claimed there is nothing wrong; however last week on Wed I almost was hit by a semi because the car was swaying.... I decided to go to the tire shop to get air in my tires and I asked them to check the tread. Needless to say, my front tires are at a 7/32 and the back ones are at 1/32.... I called the dealership Thurs morning asking for Mike because he is a manager that I dealt with when I purchased my car. He wasn't in the office and another manager called me. He stated he would get back to me the next day. No call.... I called back over 7 times and still no call back from any manager. So today I decided to go to the dealership and talk face to face because at this point, it's pure bs. Chris comes out and talks about how rear wheel cars don't drive well in the rain and I cut him off letting him know that I'm not a girl that don't know about cars do save the bs. I have another car rear wheel that drives great in the rain same Make.... He then decided to go look at my tires and he says he sees what I mean. OK so then he says I am going to get with the service dept to find out who passed the inspection... Remind u my tires are 1/32.... He then says then we will figure out what to do next... Seriously.... U know that it is not only against the law to sell a car not up to standards but why not say I'm going to keep the car and give you a loner vs putting me back on the road. This dealership is a joke and I was told by one of the employees they are not going to fix the issue.... If I could give 0 stars, I would.

My fiance and I went in for a standard oil change on my Chrysler 300 and his Jeep Patriot. Upon checking in, they immediately notified me that my airbag needed replaced due to MFG defect. They replaced the airbag for me free of charge right after the techs finished with my oil change. As always, the maintenance team was extremely helpful. I needed a battery replaced in my remote so I went over to their parts department and bought a battery for $8 and they replaced it for me. Our sales rep even recognized us and came over to see how we were doing. They really go the extra mile for their customers. LOVE this dealership!