Jeff Belzer's Lakeville

Very helpful with the full process and very friendly with explaining and helping with all questions

Amazing detail. There was intention with every person that was a part of the process of buying. It was nice to have a person that was dedicated to each step of the process and very knowledgable. When they didn’t have the answer they found it. That is what makes them experts.

Since I purchased my new KIA a number of months ago, I am delinquent in writing a review, but my experience was such that it deserves to be on record and to get this off my mind. The purchase experience has not left a good taste. I was referred to Jeff Belzer's through the COSTCO purchase program. Despite previous coordination on the vehicle I was interested in, the sales rep I dealt with could not produce the COSTCO price sheet. As I believed the sales rep when he said that his price would match or beat the COSTCO price, I went ahead with the purchase with clear understanding that he would provide it at closing time. Long story short, he did not produce it. Closing on the vehicle on another day lasted an inordinate amount of time - somewhere in excess of three hours. Some of this time was a sales pitch on additional accessories, finance coordination, and warranty explanation and sales pitch on purchase of additional warranty protections, both of which I did not want or ask for. After completing all this and finance paperwork, we were asked to wait for a delivery coordinator. Well, we were basically forgotten and left in the waiting room for a long period of time. The dealership was beyond closing time, and many employees left, walking out the door in front of us, with nobody asking if they could help us. Concluding that we were not going to get our car without saying that we were still there, I found the finance guy, who seemed surprised that we were still in the building. We were forgotten, and of course, our salesman was not to be found either. After taking delivery of our vehicle, we found that the phone charger was not working. I suspect that this was a quality check that was missed when the dealership accepted the vehicle. We took the vehicle back to the dealership a few months later for an oil change and to have the charger fixed. That too was an ordeal. After telling the service writer that we would be in the waiting room, we were left waiting - indefinitely. We were never paged or updated on the progress of the work. After nearly three hours, I went back to the same service writer, at the same service desk, and asked if my vehicle was done. He did not recognize me, by face or name, and insisted that he was not the one who helped me earlier. There were two of us that arrived with the vehicle for the service and recognized that he indeed was the service writer for this appointment. My vehicle was apparently finished after about an hour of dropping it off. No apology was offered, neither by this employee or the office that supposedly does the paging. Because of these poor experiences, I wrote a detailed letter to the dealership general manager. In great detail, I told him of my experiences and named each of the employees whom I dealt with (I will not name names here). I also made it clear that I wanted to hear back from him. To date, I have never heard a response. Apparently, the management does not value negative feedback received in a private manner from customers. I will not purchase another vehicle from this dealership nor recommend anybody else to, and it is very doubtful that I will again visit the service department.