Hibbing Chrysler Center

My vehicle was brought in 3 times, the 3rd time it had to be towed back to the dealership. The last 2 times I drove it there. Needless to say they are crooked people. When fixing my car they wrecked another part of my car and blamed me for it, there's no way to prove it so I paid the 3,000. To this day I have asked other auto places if we could have done this to the car . They all have agreed there's noway and these guys screwed up badly and I paid for it. Very very aweful service! Please do Not waste your money and time!

Just don’t know who to trust. My Jeep wrangler went in for major repairs. Let alone it took over two months just to get in. The diagnosis was that it needed camshaft work. They ordered parts. And I have bought the service plan and engine failure plan which has a 250 dollar deductible. Well at this time it was the beginning of June. And my appointment was set for August 9th. But they called me to come in and that was around the first week of July. They told me that they have all the parts for the job. But the service contract company (fidelity). They wanted video and pictures of the tear down to the point of failure. So I went in and my Jeep sat outside for 4 hours. When they told me what needed to be done. And that they had the parts to do the job. I was confused that they were prepared to tear down my Jeep to the point of failure (camshaft). And take pictures and video of the failure. And then put it back together send me home until my appointment date which would be over a month away. I asked them if you have it tour down to the point of failure. And have the parts. Why wouldn’t you put the new parts in? They did tell me that was a good question. So as I waited there for 4 hours. I was just outside wondering around when I received a call from the service department. She told me that they have wheels for me. So thinking that my Jeep and I where just going to be sent home. I noticed that my Jeep had not moved in that whole time I had been waiting. And at the service counter she told me that they were going to give me a loaner car. Okay I thought. And wonder why they couldn’t have decided that hours ago. So to fast forward to my main concern and disappointment. Not to mention my anxiety and anger of thinking about being taken advantage of. I will mention that I am a 100 percent service connected disabled army veteran. Well my Jeep was ready. She told me that my total for work done was the 250 dollars for the deductible plus oil change tire rotation and anything else that the service/mechanical failure contract didn’t cover. I was confused first because they have been the only place my jeep has been to have the oil changed and tires rotated. And that cost is covered under the contract plan. I then asked what else wasn’t covered under the contract? She told me to give her some time to redo the paperwork. So after some time she returned to me with the revised paperwork. In which showed that I was to pay the 250 dollar deductible. Out of the total amount in which was a little over 3000 dollars. When I went to return home with my Jeep. I started it and noticed that all 4 tires were in the red indicating that they were all seriously low tire pressure. Well I went into the dealership and asked if I can get someone to put some air in my tires. They did jump on it right away. And as I waited I was reading the 4 page bill on what in all they did. I couldn’t help but notice that they claimed to have checked all the fluid levels and they claimed to have checked the tire pressure. Which is obviously that they did not!!! That was strike one towards my lack of trusting. And this is a Friday. And my home is roughly a 45 mile drive. So after getting home and putting my baby (Jeep) in the garage. The next day was Saturday. I went for a short drive and when I returned home and backed into the garage. I noticed that some steam coming from under the hood. And so when I opened the hood I noticed that there were some antifreeze in certain areas that you would not expect antifreeze to be. Even if there was a leak. And at this time I started taking video and pictures. Then in doing so I started noticing that the engine coolant was very low. And the washer fluid was low. Remember on the paperwork that stated they checked all fluid levels. There is trusting fault two. Still under the hood I am noticing a lot of plastic clips that are either broken or not refastened. And then I noticed a loose screw just laying on top of the air cleaner. What the xxxx???

I am giving Hibbing Chrysler Center the lowest rating possible at this time and we are giving them a chance to take care of the issues before writing a detailed review about the poor treatment of my daughter. Hopefully they change my mind so I can change my rating. They have already ignored my request to call me concerning issues with the vehicle we purchased.so I'm getting doubtful for a resolution to the problem.