6131 S Pennsylvania Ave
Lansing, MI 48911

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Sales: 833-954-0510

Used Cars: 833-997-0422

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Overall Rating:

3.1 (out of 5)

82% recommend this dealer

182 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I recently had to have the passenger side remote mirror

Reviewed by Earl from Okemos, MIMay 03, 2024

I recently had to have the passenger side remote mirror replaced. The Service Representative, Brock, handled the details quickly and very efficiently. The part was delivered in a few days and installed in about an hour. I thought it would take longer but I was in and out quickly. Thankyou, Brock!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Could easily be the worst dealership service department I

Reviewed by Phonebreaker from Lansing, MIMarch 19, 2024

Could easily be the worst dealership service department I have EVER dealt with. LaFontaine has destroyed this once dependable business that was Snethkamp. I have multiple Chrysler/Dodge vehicles and unfortunately this is the only true dealership within the area for these vehicles. The service department is a Fn joke. Oh make an appointment and they'll get you in but kiss your vehicle goodbye for weeks. My last vehicle in I had mechanically inspected before going in so I knew exactly what was wrong with it but yet they insisted on the vehicle needing thousands in other stuff that no other place i went said i needed. They told me they wouldn't do the work i requested unless I did all this extra stuff they claim I needed, I refused. Took my vehicle to another shop that isn't a dealer and guess what? Got it done for 1/10th what these clowns were quoting me. Also I called them no less than 8 times to find out how progress was going and they NEVER called me back once. I actually called other LaFontaine locations to inquire and other locations actually laughed about how slow that one is. It took them over a week to diagnose it and they gave me the exact same diagnosis I got on my code scanner in under 1 minute ten days before that they said they couldn't go by. So $175 for them to keep my vehicle for over a week and basically not do anything that entire time but plug their scanner to it and read it. yeah F this place.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Service Manager, Shawn Bundy at(517)325-5120.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

i am very pleased with the deal my salesman thomas knight

Reviewed by deaddog12aMarch 05, 2024

i am very pleased with the deal my salesman thomas knight was very good i would recommend this draler

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Here at LaFontaine Chrysler Dodge Jeep Ram Fiat of Lansing we are here to serve you. With our online shopping tools virtual appointments and door to door delivery our team members are here and ready to help you with all of your sales service or body shop needs. Shop our virtual showroom today to connect with a live team member.

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