1211 US-223
Adrian, MI 49221
Sales: 517-662-3679
Used Cars: 517-662-3673
Sales Department
| Sun | Closed |
| Mon | 9:00am – 6:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 6:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 3:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | Closed |
See all dealerships near Adrian, MI that carry Dodge, Jeep, Chrysler, RAM
Overall Rating:
4.7 (out of 5)
93% recommend this dealer
287 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I have been buying from this dealership for years.
I have been buying from this dealership for years. I continue to go back because the service is great! They make it super painless. Vince has been great all the years. Shelby in finance is awesome. Very friendly & knowledgeable individuals.
Dealer Response
Thank you Sherry, this is great to hear! We agree Vince and Shelby are great assets to our team. We are thrilled you had a great experience. #CRofAdrian
Maximum rating = 5
Always friendly and fast with communication responses.
Always friendly and fast with communication responses. The trip to the dealership that so many people despise making is pain free here.
Dealer Response
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Chris, and we look forward to working with you again.
Maximum rating = 5
We did not have a pleasant experience with buying our
We did not have a pleasant experience with buying our vehicle from this dealership. First of all, even though we specified exactly what we were interested in, giving full VIN information and specific features we were interested in, the dealer prepared the wrong vehicle for us. Communication was excellent before we purchased the vehicle, once we purchased it the situation changed 180 degrees. We tried to contact Lupe via email after the sale, we got no response. We spoke on the phone with Kyle Ringle, who was somehow familiar with our case, but not fully updated by Lupe, Kyle assured us he will speak with Lupe about our experience. No news from Lupe 2 days after buying the vehicle. I had a phone conversation with Lupe before coming to the dealership, he was courteous and he gave us one deal, he included an extended warranty at no cost for us, but when we got to the dealership, Lupe was not available and we ended up paying for the extended warranty because the information was not conveyed to the financial department. We understand that people have personal problems and cannot always be on the premises, at the client's disposal, however we appreciate greatly the honesty and were disappointed with Lupe for that. Shelby, from the Financial department was super nice, which helped alleviate some of the frustration we had, but this does not improve much our experience. The only reason we ended up buying the vehicle is because it was the only vehicle on a radius of 200 miles form home which satisfied what we were looking for. We traveled for 2 hours to get to this dealership, if they were closer to home we would have not bought the vehicle. Unless you are close to this dealership and could come multiple times for discussions, negotiations, finalization of a transaction, we would not recommend them. We will certainly not recommend them to any of our friends and acquaintances who are looking to buy new vehicles and live far from this location. Regarding the product, we ended up buying a beautiful Chrysler 300, we are Stellantis employees and we stand by our products. We consider this a very objective review and hope that will help other potential customers interested in using the services of this dealership.
Dealer Response
Silviu, I'm writing in response to your recent experience at our store and with myself. First of all, allow me to apologize for the misunderstanding we had over the phone. When you first called in and inquired about a Chrysler 300, you spoke with Renee, our BDC representative, and you mentioned to her that you have been in contact with me, but I was clueless. When Renee approached me that morning, stating that I had been in touch with you. I told her that I had not been in contact with you whatsoever. About 1 hour later, you called in and asked for me. I had a great conversation with you regarding a Chrysler 300, not knowing which one you were talking about since You offered $40k out the door, which is significantly lower than your employee pricing. However, we did have a Chrysler 300 that we could work on the price for you. I asked if I could finish what I was doing and call you back, to which you said ok. I worked the deal and called you back. I mentioned to you that I could do a better discount on the unit I was looking at, and I also asked if you bought any coverage when you purchased any vehicles in the past. You told me that you did on the last car, and it was an 8yr/60k mile warranty, to which I responded we also have that coverage, and your response was, great. So with the the warranty would bring the price to what offered. again, not knowing all this time you were talking about the most expensive unit and extremely less then the Employee Price you receive and if we had done that deal we would have lost over $5000 plus the cost of the warranty. Also, I was not at the store and I couldn't reach you since I was at a Wake and Funeral as I mentioned to you on the call and not to worry because our Finance Director will have all you need. We did provide you with a price for the warranty, but it was not given to you at no cost or included in the deal. We understand that there may have been some miscommunication during our conversation, and we apologize for any confusion that may have occurred. Furthermore, we understand there was a misunderstanding regarding the vehicle you were interested in purchasing. We apologize for any inconvenience this may have caused, and we will work to ensure that such misunderstandings do not occur in the future. Please do not hesitate to contact us with further questions or concerns regarding your purchase. We value your business and hope to have the opportunity to serve you again in the future. I appreciate your understanding. Thanks, Lupe Cantu Sales Manager
Maximum rating = 5
C R Chrysler Dodge Jeep Ram always maintains competitive new and pre-owned inventories of Chrysler Dodge, Jeep and Ram vehicles. Staffed with experienced sales representatives and top trained technicians. We're here to provide a fun and easy and valuable automotive shopping and service experience. Stop by our dealership today at 1211 E US 223 to see for yourself!
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