103 Frederick Road
Thurmont, MD 21788

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:30pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:30pm
Tue 7:00am – 7:30pm
Wed 7:00am – 7:30pm
Thu 7:00am – 7:30pm
Fri 7:00am – 7:30pm
Sat 7:30am – 6:00pm

Reviews of Criswell Chrysler Dodge Jeep RAM of Thurmont

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

220 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

We had a great experience at Criswell.

Reviewed by seantienJuly 13, 2024

We had a great experience at Criswell. Shannon and the team were attentive and helpful but not pushy. We ended up getting exactly the vehicle we needed and the price ended being about the best we could find when we searched comparable trucks. Would 100% recommend

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

We're happy to see you were pleased with your overall experience at Criswell of Thurmont. Our friendly and knowledgeable team is here to help with any of your automotive needs, and we hope to be of service to you in the future.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Good selection of vehicles.

Reviewed by BlklabfanJune 01, 2024

Good selection of vehicles. Salesman monitored incoming vehicles and informed us when vehicle was on the lot. Transaction process was better than most of the other dealers we've dealt with over the many years of purchasing vehicles. Would definitely utilize again

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thanks for choosing Criswell of Thurmont! Our staff is here to help, and it's great to know we were able to meet your automotive needs. Please give us a call or stop by if we can help in any other way.

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

It was such a pleasure working with Stacy to purchase my

Reviewed by VANNYMANMay 15, 2024

It was such a pleasure working with Stacy to purchase my truck. Stacy was so kind, helpful, thoughtful and made it an enjoyable experience. She explained everything very well and was friendly the entire time. I really had a great experience purchasing this truck at Criswell! Stacy is a very personable person and Criswell is lucky to have her. Moreover, she definitely knows how to do her job and she is very good at it. I never felt like I wasn't getting what I needed or waiting unnecessarily. She was very patient when I had to deal with my bank for the financial transfer and never made me feel rushed, even when I had to take a phone call in the parking lot. Stacy and Criswell were very professional, fair and honest.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for taking the time to share this positive review of your recent vehicle buying event. Whether it's sales or service, Stacy and the Criswell team work hard to ensure every customer has a simple and seamless experience at our dealership. We look forward to the next opportunity to work with you!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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