Ourisman Chrysler Dodge Jeep Ram - Curbside pickup and home delivery available in Clarksville including address, phone, dealer reviews, directions, a map, inventory and more

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12430 Auto Dr
Clarksville, MD 21029

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Sales: 855-529-4764

Used Cars: 855-530-3895

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 6:00am – 7:00pm
Tue 6:00am – 7:00pm
Wed 6:00am – 7:00pm
Thu 6:00am – 7:00pm
Fri 6:00am – 7:00pm
Sat 7:00am – 4:00pm

Reviews of Ourisman Chrysler Dodge Jeep Ram - Curbside pickup and home delivery available

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

1104 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great experience at Ourisman in Clarksville Md.

Reviewed by jdabbsMarch 23, 2022

Great experience at Ourisman in Clarksville Md. efficient and professional. I will contact them for my next purchase.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

David and sales team were professional, helpful experts.

Reviewed by dwheeler84February 26, 2022

David and sales team were professional, helpful experts. Everyone st Ourisman was accommodating and great to work with. Will return in the future.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Bait & Switch

Reviewed by Todd from MarylandFebruary 16, 2022

I had a deal with another Jeep dealership. But Jacob Black at Clarksville dealership said he would beat the deal. No problem. He sent emails stating the #s. Jacob, had the written offer from other dealership. Went to pick car up from Clarksville Jeep. Upon, arriving Jacob said I have the numbers, and everything I asked for. We then went into a conversation about how I have had two bad experiences at the dealership. Jacob said no problem, and it won’t happen this time. Third strike. The dealership then changed the #s by $200+ more on lease. Where is Jacob Black. Hiding in the back. After a long process to get my keys back. One manager greeted me with a story why his deal was better. Then a phone call when I was down the road by the manager Jason who decided to curse at me. I did follow suit with some language. In the end they lie to get you in. They bait and switch. Stay away from Clarksville Jeep unless you like to be screwed.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Todd, I had the opportunity to review the numbers sent along with the emails sent. It proves we offered you exactly what was agreed upon barring the unknown trade value. In fact the only difference was your trade value. You said your trade was worth $36K (which we both know was MSRP for your 2018 wrangler that now has 36K miles). Unfortunately you were unwilling to give us details about your possible trade in before hand. The trade numbers you gave us were based on a quote you received from a previous dealer. You said, "I am also not budging off my 36K for trade." When you came in this evening the only number that changed was your trade value as it is simply not worth $36K to us. The quotes supplied via email and in person, prove we did everything we said we would do and there was absolutely nothing remotely close to "bait and switch". Before you came into the store we had no idea what your trade was or miles on it. There was about a 45 second interval between the salesperson coming up to the sales tower to the time the Sales Manager greeted you with your key in hand (camera footage proves this). It was certainly not a long process to get your keys back. Finally after you left, you called back into the store and asked for Jacob, "Jacob answered the phone "Thank you for calling this is Jacob." You then went right into cussing at Jacob. There were 5 other people who heard you using profanity and Jacob absolutely did not. When the General Sales Manager, Jason, had enough of you abusing our employee, he stepped in very cordially, and tried to defuse your anger. You then cussed at Jason several times before he said, "Sir I am not cussing at you, please do not cuss at me." After about 45 seconds of you berating Jason, he ended the call by hanging up on you. As General Manager of this store, I find you actions to be completely unacceptable and it is surprising to me that you, yourself, a business owner as you claim to be, who has 1,000 employees, speak to people this way and try to conduct business this way. I would invite you to speak with me if you wish to talk about this further or attempt to conduct and further business at my store. You are able to reach me, Jeff Borakove at (410) 988-8100. Thank you and have a blessed day.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Ourisman Chrysler Dodge Jeep Ram - Curbside pickup and home delivery available

Welcome to Ourisman Chrysler Dodge Jeep & Ram Located in the heart of the Baltimore and Washington corridor.
Ourisman showcases the most popular SUV on the planet the beautiful Jeep Grand Cherokee and the rugged Wrangler. Featured for Dodge are the sporty and powerful Dodge Charger and Challenger as well as the family-friendly Dodge Journey. When it comes to mid-size and luxury sedans Ourisman dares you to compare the Chrysler 200 to the Toyota Camry or the Chrysler 300 to any luxury sedan. If it's a minivan you need Ourisman has America's two favorites; the Chrysler Town & Country and Dodge Grand Caravan.

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