16 KINGSLAND CROSSING
Ellsworth, ME 04605

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Reviews of Darling's Auto Mall CJDR

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worthless warranty

Reviewed by Mr. Unhappy from EllsworthMarch 19, 2021

Unable to fix things when covered. Wait till warranty is up then charge to fix the same thing you complained about all along. Bad service department.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Lies - All Lies

Reviewed by Todd Mercer from Ellsworth, MaineOctober 27, 2019

I broke down in front of Darlings Ellsworth. At first I felt fortunate to be so close to a service center. Diagnosis cost almost $130. I was told I had blown a spark plug out of the engine. The hole was too big for even a helicoil. The head could need to be replaced along with the valve cover and coil. Cost Estimate $3,800. I towed the truck to my mechanic, who found the threads still in the head, so the hole was NOT too big for repair. He ran a tap to realign fouled threads and installed a new plug. He also replaced the coil. Darlings did not misdiagnose the issue. I they specifically told me the hole was TOO LARGE for a helicoil to fix. That they would have to replace the cylinder head. Do NOT let them touch your vehicle unless you are under warranty.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Service

Reviewed by Kevin from Ellsworth, MaineApril 15, 2017

YOu listened to my complaint. Looked into it. addressed what you could. Service the vehicle in a reasonable time frame.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 4

Customer Service 4

Buying Process N/A

Quality of Repair 4

Maximum rating = 5

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