333 C W Stevens Boulevard
Grayson, KY 41143

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Sales: 606-658-9158

Used Cars: 606-658-9158

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of Pure Country Automotive

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

August 2025 .

Reviewed by JeffAugust 26, 2025

August 2025 . We were on vacation in May and had some issues stopped by Pure Country to find out what was wrong. I paid 300.00 for a misdiagnosed transmission problem. Warning service department rips you off !! Tried to sell me a $10,000 transmission when the only issue was the trans fluid was overfilled. This was verified by my home dealer where the vehicle was purchased and another mechanic. Life long Ford customer until now. Pure country refuses to refund money paid for a misdiagnosed problem. Thankfully my local dealership in Hamburg Pa is honest and correctly diagnosed the problem.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

August 2025 .

Reviewed by Jeff from New Ringgold PaAugust 26, 2025

August 2025 . We were on vacation in May and had some issues stopped by Pure Country to find out what was wrong. I paid 300.00 for a misdiagnosed transmission problem. Warning service department rips you off !! Tried to sell me a $10,000 transmission when the only issue was the trans fluid was overfilled. This was verified by my home dealer where the vehicle was purchased and another mechanic. Life long Ford customer until now. Pure Country refused to refund my money paid for the diagnostics fee. What a rip off. Probably saw out of state plate and thought they would take advantage of us.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

The service department held my car for 7 months and

Reviewed by Toby from Morehead KyMarch 27, 2025

The service department held my car for 7 months and destroyed my engine. most unprofessional service team I ever experienced.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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