Jeff Wyler Ft. Thomas

Casey Jones was very proactive in responding to my concerns and correcting the issues I had. Great job from him !

Ted and Steve helped me out at every turn. I was purchasing from out of state and needed a little more help than someone walking in. They picked me up from the airport and got me on my way really quickly so I could start the drive home. Everything seemed to go very smoothly.

I went to purchase a used car for cash after I called to check that it was still available. First they didn't know where the car was ( when I arrived the salesman had located)then said it hadn't had a chance to go through their service checks even though they had the car listed on their web site. They then produce a sheet showing a higher price and he "Wyler Discount" to the selling price listed on their site. I had questions which the Sales Manger and General manager could not answer to my satisfaction. Not only that but the GM was rude and sarcastic. They also kept trying to add additional services I didn't want. The GM snatched the keys from in front of me (mind you we had a deal and signed document) ran off with the key and took the car. Very childish and unprofessional to put it nicely. Basically he reneged on the deal that was signed on the table. So two managers of which neither could not or would not satisfy my questions. The answer was I don't know. I would not ever purchase from any of the dealerships especially after reading other comments about other locations that were not flattering. I phoned corporate (dialed the 859 Kentucky) .Did not receive any better customer service .