215 15th St SW
Mason City, IA 50401

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 4:30pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Mason City Ford Lincoln Chrysler

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

A recall was issued for a transmission control module on

Reviewed by ms.vickyballantyneDecember 19, 2023

A recall was issued for a transmission control module on my 2014 Ford Focus. Since I was having issues with the transmission, I made an appointment for it at MC Ford. The guy in the service department was asking me questions about the issues I was having. I told him it wasn't shifting right, it shuddered when going from stop to go, it hesitated between gears. He asked if the check engine light was on and I said no. He said they'd have to run a diagnostic on it and it would cost me $130 if it ended up being something other than the transmission control module. I knew there was something wrong so I agreed to the charge if it wasn't the TCM. I took my car in and waited for it. About 20 minutes later I get my car back and they said there was nothing wrong with it as there were no codes when they checked it. He led me to the cashier window and gave a paper and my keys to the gal at the window then walked away. Then the gal told me my bill was $150! I said there's nothing wrong with my car and the service guy said there be a charge if something ELSE was wrong other than the TCM. I didn't have time to argue so I paid the bill. Upon further inspection of the bill I noticed that they only drive my car ONE mile to check for the issues I mentioned to them. I called them later to complain that the car was still hesitating when shifting gears and shuddering when starting out from a dead stop. He said I could bring it back but since there were no codes and it didn't do it when they drove it, it was highly unlikely there was anything wrong. I may be a female but I KNOW when something is wrong with one of my cars! So I called Harrison Ford in Clear Lake, they got me right in, changed out the TCM and my car runs great now. I wouldn't recommend Mason City Ford to my worst enemy but I HIGHLY recommend Scott Pingel and the service department at Harrison Ford in Clear Lake!!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

I was pleased with the dealership in that I am out of

Reviewed by LakefrontMay 15, 2023

I was pleased with the dealership in that I am out of town and they were willing to take a look at my truck right away noting the axel lock was stuck on, They were able to fix it on the spot to get me home which I greatly appreciated. They took 44 minutes the unfortunate part is that I was charged $ 130 plus tax. I feel this was a lot for 44 min work and with no parts.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I will never ever go back to this dealership.

Reviewed by MarandaOctober 13, 2022

I will never ever go back to this dealership. I spent most of my day there. I wanted to buy a car for $3,500 which had some issues that needed to be fixed. They would not negotiate at all. Not even to fix the brakes on the vehicle or take $200 less for the vehicle. I am a single mother of two who drove two hours to test drive and wanted to purchase the vehicle but they wouldn't budge for the life of them. Worst customer experience I have ever had with buying a vehicle.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Mason City Ford Lincoln Chrysler

"We are proud to be your local Ford Lincoln Chrysler Dodge Jeep RAM dealer and meet your service new car sales and used car sales needs!"

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