Key Auto Mall in Moline including address, phone, dealer reviews, directions, a map, inventory and more

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3700 16th St
Moline, IL 61265

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 3:30pm

Reviews of Key Auto Mall

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.9 (out of 5)

414 out of 424 people said they would recommend this dealer

5 (out of 5)

Unbreakable Relationship

Reviewed by Wade in Rockford, ILSeptember 03, 2018

I have been buying vehicles from Key Auto Mall since 1984. And I just bought a new GMC in on 8/31/18. The reason(s) I have always dealt with Key are simple. Key values my business and my sales rep (Marsh Peterson) and I have an unbreakable relationship (25 yrs) based on loyalty and trust. We don’t haggle. He knows me and I know him. I could purchase a car by phone if necessary. Marsh provides solutions and purchases subsequently follow … simple “Win-Win” logic. I have many choices in the marketplace, and full disclosure, I have given others ample chance to measure up to what they promise. However, no one can offer me the intangibles that Key does. My experience with their service department has also been strong. There is simply no logical reason to purchase anywhere else. Marsh has been at Key for many years. If he were ever to leave, my business would too.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Excellent dealership! Excellent experience!

Reviewed by Tim Koehler in Cambridge, ILJuly 25, 2018

Going to Key was the best experience I have had in long time. Carlos Gomez in sales and Dave Masterson in finance were complete professionals all the way through my deal. My wife and I arrived on the lot we were greeted by Carlos Gomez and he was ready to help us in our new car search with facts and knowledge. He went thru and asked many questions and actually listened, guiding us to the correct vehicles and pointing out the features of each one. After spending quite a bit of time at the dealership, I informed Carlos that we had several test drives lined up that morning, he was respectful and patient with us and never pushy. My wife and I left Key Auto Mall to test drive other similar models, the Honda CRV, Subaru Outback and the Toyota Rav 4, after seeing the obvious differences between the vehicles and the way Carlos represented the dealership we decided to come back and make our purchase with Key Auto Mall and Carlos Gomez! In my opinion this is how you win a deal, knowledge, professionalism and patience. Once we picked our vehicle and went to finance to work with Dave and he was another pleasure to work with, he understood of any concerns we had and gave a very comprehensive layout of the programs the dealership offered never over pressuring us to take any of the programs. We did decide on a program because of the data given at the time. After purchasing some extras on my new CX5 Grand Touring, Dave and Carlos were in constant communication on dates and times for appointments. It was such a refreshing experience going to a dealership and not get pressured all the way through the deal on anything. I am looking forward to my next purchase at Key Auto Mall in the future after this. If you are in the market for a vehicle give this dealership a serious consideration. Thank you Key Tim and Annette Koehler

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Key Auto Mall works magic & does so QUICKLY!

Reviewed by Hannah A in Muscatine, IAMay 22, 2018

This was our 2nd time coming to Key Auto Mall and the experience was just as great as the 1st time around! All the salesmen are eager to help you, but don’t stalk you and make you uncomfortable. We stuck with Marsh Peterson because he is so knowledgeable, so helpful, and easy to talk to. He makes sure you know every detail about the vehicle you’re looking for! Key Auto Mall also had so many different levels of vehicles to look at so that we could compare vehicles in person vs on the computer. It was such a quick and easy buy! We will come to Key Auto Mall for life!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Key Auto Mall

As you browse KEYAutoMall.com, you will experience a comprehensive overview for each of our new and pre-owned vehicles to help you find your next car, truck, van, crossover or sport utility. Come on in and see why KEY Auto Mall is your complete full service automotive dealer.

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