Gurnee Chrysler Jeep Dodge Ram

Absolutely unacceptable experience with Gurnee Dodge. After purchasing my vehicle, I’ve been completely ignored regarding my permanent plates. My temporary registration is now expired, and no one will return my calls or emails. It’s frustrating that I may have to file formal complaints with the Illinois Attorney General and Secretary of State Dealer Division just to get this resolved. Once the sale was done, all communication stopped. If you’re considering buying here, beware — customer service disappears the moment they get your money.

Scheduled to see a car and was asked to wait so they could clean it for me as it came off truck. Showed up 45 min later, they didn’t have it. Salesman was super kind and nice but the person on the phone lied after I specifically said I am only coming for that car, I’m on a time crunch and if it’s not there it’s ok - I just need to know up front. Bummed because I’m in the market for two wranglers.

As a veteran, I expect transparency and integrity when doing business — especially with a dealership that claims to serve the community. Unfortunately, my experience here was anything but honorable. I approved an $850 charge for the installation of side steps on my Jeep Wrangler, under the impression that the cost included fair pricing for both labor and parts. Later, I discovered they had inflated the price of the actual step parts. When I brought this up, Alex Godinez, the sales manager, dismissed my concern and said, “Well, we have to make a living.” That’s not how a reputable business should justify overcharging a customer. When I mentioned I would be writing a negative review to share my experience, Alex told me the review would be “blocked” — and then shockingly threatened to call my workplace and speak to a director. That’s not only unprofessional, it’s a clear attempt to intimidate me into staying quiet. No veteran — no customer — should ever be treated this way. If you plan to do business with this dealership, triple-check all pricing, get everything in writing, and be prepared for hostility if you question anything. I would not recommend this place to anyone.