Galena Chrysler in Galena including address, phone, dealer reviews, directions, a map, inventory and more

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11300 W US HWY 20
Galena, IL 61036

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Sales: 815-402-2032

Used Cars: 815-402-2031

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 12:00pm

Reviews of Galena Chrysler

Overall Rating:

3.3 (out of 5)

59% recommend this dealer

17 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great Job!!

Reviewed by Royce L. Hendrick from Lake Jackson, TxMay 21, 2022

My name is Royce Hendrick and My vehicle was transported to my house today. I am very satisfied, it looks better up close than in the pictures. Thanks to Micah for a job well done. Thanks again!!!!!!!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Smells new but not new deal no it’s a stinky deal

Reviewed by Gery from Rock island October 04, 2021

Was mislead the 2019 Cherokee Trailhawk Elite I purchased in January of 2019 with 8 miles was used so I lost out on the Jeep Wave and other extras. It was not cleaned and when I showed the emails that said it would be the owner went from belittling me to run it through a car wash. Then I find out it had $3,000 worth of hail damage repairs. I requested a tire and wheel warranty and when I made a claim there was no warranty. They said the FCA dropped the ball and then they only do a two year term the paperwork I took to get the loan shows a 5 year term I asked for the longest one and the salesperson who kept forgetting something about every time was clueless. Maximum time is 7 years no mileage. The salesman writes 155,000 miles as the term no such thing. Now it is going to be settled in court because I have a damaged tire They played the odds hoping no claim would be made and pocket the cost for the warranty. I learned always use email to exchange information

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Promises Made, Promises Kept

Reviewed by DrJMS from Dubuque IAOctober 19, 2020

Bought many cars from this dealer over the years mostly because we can count on them to do the right thing. An informed customer can be reasonably assured that they will get a fair price, respectful treatment, honest and straight-forward information, and most importantly they they will do what they said they would do.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Galena Chrysler

Galena Chrysler year after year has proven to be the area's top Chrysler Dodge and Jeep dealership thanks to our loyal customer following and relying on the high standards our dealership has built its name on.

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