Galena Chrysler in Galena including address, phone, dealer reviews, directions, a map, inventory and more

11300 W US HWY 20
Galena, IL 61036

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Sales: 815-402-2032

Used Cars: 815-402-2031

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 12:00pm

Reviews of Galena Chrysler

Overall Rating:

2.8 (out of 5)

55% recommend this dealer

20 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Jeep sold with several issues

Reviewed by Diana from Marseilles, ILSeptember 15, 2023

Purchased a jeep but could not pick up when paperwork was signed because it still was in the shop getting the inspection and repairs done. 3 weeks later picked it up and brought it home. There is no way they had it inspected. The battery was bad, power steering steering fluid pouring out of it, tons of engine lights on, 4 wheel drive didn't work and front drive shaft missing. Reported the issues and they were to get me a loaner and repair mine properly. 3 weeks later they finally brought a loaner and picked my jeep up. "Fixed it" and returned it. As soon as they pull in he driveway we could already see the power steering fluid pouring out of it still. Called and they told me to take it to a local shop get an estimate and they would pay for the repairs. Sent the estimate and now they want to order the parts and send them to a local shop and pay someone for labor only. Today the death wobble started and now after only having the jeep for 2 months all the front suspension needs replaced. Worst company ever selling crap vehicles .

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 1

Customer Service 2

Buying Process 4

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Quick and Easy

Reviewed by Tom McCabe from Cascade, IAAugust 28, 2023

Bought certified Jeep from Alex and Terry, all tech features hooked and ready at time of sale, no xx gave me best price within 2 hour drive, highly recommend

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)


Reviewed by Iowa from Sioux City, IAJune 23, 2023

I drove from Iowa with my trade in, and wanted to purchase a Jeep…got very bad treatment, had a VERY BAD experience and was sold a Jeep that ended up having no spare tire, floor mats, had broken glass inside it, etc. To add to this experience this Wrangler was a 🍋 LEMON! Amazingly they stopped returning any calls from me, and would not give me any help…

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Galena Chrysler

Galena Chrysler year after year has proven to be the area's top Chrysler Dodge and Jeep dealership thanks to our loyal customer following and relying on the high standards our dealership has built its name on.

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