Ward Chrysler Center

I had an unusual problem with my door, and Nick, the manager was so kind in helping me. I am a single mom with a van, and I have been taken advantage of with car maintenance before, and Nick was personable, helpful, and efficient. He didn't even charge for the repair because a technician had called in so the work took longer than he anticipated. I was treated professionally by everyone there. Words aren't enough to describe how grateful I am. Five stars!

Christian down at Ward Chrysler in Carbondale IL is the best! He is determined to make sure you drive away same day. Thanks Christian

Sales person was great, until after I bought the vehicle. I wasn’t told about the $3000 dollars for the bumper to bumper, I thought that was the Kia warranty they were talking about. No one returns my calls on the $3,000 dollars that is still out there! They told me to tell the finance company I wanted to keep it and they would then refund the money themselves so that they didn’t get charged to re-do the paperwork. I was told I would receive $100 check as well. At the moment I would not recommend them due to their lack of empathy and lack of returning calls. They need to fix their communication and quit thinking because I am a female they can push me around. Even Mike the manager hasn’t returned my call because I just called last week and was told I would be called back that afternoon. Once again NOTHING! Next step will be calling the finance company and reporting to BBB.