Napleton's Arlington Heights Chrysler Dodge Jeep RAM

I had tried to give them the benefit of the doubt but over the past two years the service department has done nothing but take $100 for each time I brought the vehicle in (3 times) for the one thing they never fixed. I apparently have two codes that they do not know how to fix. They told me they would have to call the consultant and see if they could help and they would get back to me. Multiple calls (At least 4 but I believe 5 additional calls) to them asking for someone to call back. Apology after apology, but yet, no one ever called me back or knew what had happened with the issue with my car. They even kept my car for three days to perform a "test" during which time I had no car to get around anywhere. I do not have time to keep taking my car in, make multiple calls, all to be ignored and waste my time.

David Sawicki got us in and out in 4 hrs with a used Ford. He and his team were easy to work with and we negotiated a good deal!

I had a issue in the past with the service department that led me to leave a negative review. After posting it, I was contacted by Sharnae, the Customer Relations Manager, and I’m genuinely grateful for how she handled everything. From the moment she reached out, she was professional, patient, and truly listened to my concerns. She took the time to understand what happened, made me feel heard, and took responsibility on behalf of the dealership. Most importantly, she acted quickly to make things right. Because of her effort and follow-through, she was able to help me and make things right and restored my trust in how customer concerns should be handled. Her communication, respect, and commitment to resolving the issue were exceptional. Although I had issues in the past, Sharnae turned a bad situation into a positive experience through her dedication and care. She is a great example of what real customer service looks like, and I appreciate everything she did to help me.