633 Bullock St
Pocatello, ID 83202
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Pocatello, ID that carry Dodge, Jeep, Chrysler, RAM
Overall Rating:
4.7 (out of 5)
96% recommend this dealer
201 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
The purpose of this review is not to be mean spirited,
The purpose of this review is not to be mean spirited, but to warn others about purchasing used vehicles from Lithia in Pocatello. I recently bought a 2016 Ford Edge. While on the test drive, I noticed the TPMS light was on. I asked the salesman if he would be willing to fix that if I decided to purchase it. He said no. I was willing to let that go and it ended up costing me $180.00 for new TPS sensors. Still no big deal because I felt like I got a fair deal on the car ($8000), which had 117,000 miles on it. A few days after I purchased the air conditioner compressor went out and it cost me $1500.00 to fix. After making my first payment, we had our first cold morning when I realized the heater didn't work. After fixing the heater ($300.00), the transmission went out (All Tran quoted a $6500.00 repair). I went into Lithia to talk with the manager and he told me lemon laws in Idaho don't apply to used vehicles and he refused to help me further. So my warning to you is DO NOT BUY from this dealership. They obviously don't check out their used vehicles before they sell them and they don't stand behind them in nightmare scenarios such as this. I can't believe they didn't know there were serious issues with this car. I'm guessing they just reset the codes and sent it out the door. VERY upset over this. Please do yourself a favor and do not buy from Lithia in Pocatel
Dealer Response
Hello Justin, Thank you for taking the time to share your experience. I understand how stressful and frustrating it must have been to face multiple unexpected repairs after your purchase. While we stand behind the processes in place for our used vehicles, I’d appreciate the opportunity to speak with you directly to better understand your situation and discuss any additional steps we may be able to take. At your convenience, please contact me at adammiller@lithia.com. Your feedback is important, and I hope we can connect soon. Adam Miller General Manager adammiller@lithia.com
Maximum rating = 5
I had my brakes replaced.
I had my brakes replaced. The techs did a great job. I could feel the difference i my brakes as soon as I left Lithia. Thanks for getting the job well done. I will be back.
Dealer Response
Susan, we're delighted to hear that you noticed the difference after your brake service at Lithia Chrysler Jeep Dodge Ram of Pocatello. Our team is always here to ensure everything runs smoothly for you. Looking forward to seeing you again!
Maximum rating = 5
Everyone in the service department was so nice to me.
Everyone in the service department was so nice to me. And very knowledgeable. They did more than I asked for. What a great crew. They all get A++++ I can't remember their names but they all get A+++ and the techs were would we be without them?
Dealer Response
Susan, we're so glad to know that our service department at Lithia Chrysler Dodge Jeep Ram of Pocatello exceeded your expectations! We appreciate the A+++ rating and will pass on your kind words to the team. Thanks for choosing us!
Maximum rating = 5
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