Cutter Chrysler Dodge Jeep RAM Fiat in Honolulu including address, phone, dealer reviews, directions, a map, inventory and more

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777 Ala Moana Blvd
Honolulu, HI 96813

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Sales: 808-206-8218

Used Cars: 808-206-9442

Hours Toggle

Sales Department

Sun 9:00am – 6:00pm
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Cutter Chrysler Dodge Jeep RAM Fiat

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.7 (out of 5)

126 out of 136 people said they would recommend this dealer

1 (out of 5)

So bad

Reviewed by MILES NEEDHAM in HonoluluMarch 25, 2021

I can’t believe how bad this place is. I have bought a new Jeep here and service is just terrible. Recall’s take forever then part are never in stock and expensive. 4x the cost of online. Wait time on hold just trying to get an appointment is ridiculous. It all takes the fun out of owning a Jeep. This is not a one time thing it’s been like this for over 2 years. I’m done

Customer Service 1

Buying Process 2

Quality of Repair 5

Overall Facilities 3

Maximum rating = 5

1 (out of 5)

Avoid at all costs

Reviewed by JoeB in Honolulu, HIOctober 22, 2020

Is there less than one star? Because this company deserves it. Dropped my 2019 Ram 1500 off to get looked at, less than 9k miles and is already having issues. After talking to the maintenance tech they told me they would have to order the part and would have it in 2-3 weeks. Okay, no issues. After coordinating with the maintenance team to conduct a late pick up I thought everything was good. I would pick the keys up at the sales office before they close. Great. Simple enough. Boy was I wrong!!! After 30 minutes of the sales staff frantically searching for my keys they informed me that the service team never dropped them off because I had an outstanding payment due to the service team. Apparently the service team had texted me and called me to inform me this. LIES! Also this is the first time I have ever brought my truck to this place (and the last). How do I owe money on something that is under warranty? And where are these phone calls and text messages. I wish I was part of them. Now I am paying out of pocket to uber to the north shore, just so I can Uber agin tomorrow to get my truck. $60 one way. The sales team go to response was the fact that sales and maintenance are separate. It's the other guys fault and we don't take responsibility. Way to throw you team under the bus dude. Zero responsibility take. Zero effort made to help me out. Zero compassion. Zero reason to ever do business with them again.

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Superb Car Buying Experience!

Reviewed by Mariano in Honolulu, HawaiiNovember 20, 2017

Emmy made my experience buying a brand new Jeep Wrangler Unlimited Sahara the very best car purchase of my life! Since I am retired and in my 60s, that is saying quite a lot! She was super friendly, mixing her personal rapport and social skills with her thorough knowledge of the car buying process. Along with her manager Katie, they succeeded in getting me my dream car at a price well within my desired range! I cannot be effusive enough in praise of Emmy and Katie, and their ability to combine superb professional skills with an ability to listen to the needs of their customer. Five star experience!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Cutter Chrysler Dodge Jeep RAM Fiat

Buying an automobile can be a frustrating experience. We understand the hesitation that consumers have when it's time to buy a new vehicle. Our goal is to change that perception. We strive to make your shopping experience a pleasant and relaxed one. We want you to go home with the car of your dreams, having also enjoyed a satisfying experience that exceeded your expectations. Contact us today at 808-564-9900

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