Ed Voyles Chrysler Dodge Jeep RAM

On November 25,2025 I purchased a preowned Chrysler Pacifica from Ed Voyles Chrysler with approximately 58,000 miles. On December 1, 2025 during a highway trip, I noticed that when going uphill, the transmission was shifting excessively and was sometimes jerky. I took the vehicle to a different Chrysler dealer closer to my home for inspection. Their service department found that several engine mounts and transmission mounts were broken, and the total cost to repair was quoted at $2,300. Since I had purchased the vehicle less than two weeks earlier and had driven fewer than 500 miles, I contacted Ed Voyles Chrysler to request that they cover the repair. I was informed that they would not take responsibility and that I would be required to pay for the repairs myself. Numerous texts, phone calls and email requests for a copy of the Pre-owned Vehicle Inspection Report have produced no results.

If you want an honest and reliable place to fix your vehicle, don’t go here. I got into a car accident in which my vehicle was hit on the driver side and wouldn’t start afterwards. I brought my van here and was initially told that it needed a new battery. I purchased a new battery on my own and took it to them to install. I was charged $149 just for an install. Fast forward to three weeks later and I was given a quote for $4789 to fix it the van. Since I needed the car to get back to work, stated for them to proceed with the needed repairs. After not hearing back for two weeks I contacted them for a status on my vehicle and when it would be ready for pickup. The advisor responded that he had been out ill and apologized for the inconvenience. He also added that he was going to call me to let me know that the car had wiring issues and it was going to be an additional $2650. At this point I asked to speak with the manager. Instead of giving me a manager, I was connected to yet another advisor who told me there’s nothing they can do and that I could just come and pick up my car. When I asked how for the final price for pick up the advisor quoted me $625 over the phone and I asked twice if this was the out the door price. Even though I still thought this was ridiculous since all that was done was the install and diagnostic, I agreed to the price and went to pick up my vehicle. Upon arrival to the dealership, I was given an invoice for $965 instead of the $625 that I was quoted previously over the phone. The guy next to my advisor stayed that he did not have all the paperwork in front of him and proceeded to process the payment for $965. This is by far the worst dealership experience I have had in my lifetime. I’m writing this in hopes of wanting future customers. Hopefully this review could help others stay away from these people and be smart by saving money and going elsewhere. The service is terrible and they are just out to take money from people who are already dealing with mishaps in this economy. Needless to say, I got my van back exactly how I gave it to them.

If you want an honest and reliable place to fix your vehicle, don’t go here. I got into a car accident in which my vehicle was hit on the driver side and wouldn’t start afterwards. I brought my van here and was initially told that it needed a new battery. I purchased a new battery on my own and took it to them to install. I was charged $149 just for an install. Fast forward to three weeks later and I was given a quote for $4789 to fix it the van. Since I needed the car to get back to work, stated for them to proceed with the needed repairs. After not hearing back for two weeks I contacted them for a status on my vehicle and when it would be ready for pickup. The advisor responded that he had been out ill and apologized for the inconvenience. He also added that he was going to call me to let me know that the car had wiring issues and it was going to be an additional $2650. At this point I asked to speak with the manager. Instead of giving me a manager, I was connected to yet another advisor who told me there’s nothing they can do and that I could just come and pick up my car. When I asked how for the final price for pick up the advisor quoted me $625 over the phone and I asked twice if this was the out the door price. Even though I still thought this was ridiculous since all that was done was the install and diagnostic, I agreed to the price and went to pick up my vehicle. Upon arrival to the dealership, I was given an invoice for $965 instead of the $625 that I was quoted previously over the phone. The guy next to my advisor stayed that he did not have all the paperwork in front of him and proceeded to process the payment for $965. This is by far the worst dealership experience I have had in my lifetime. I’m writing this in hopes of wanting future customers. Hopefully this review could help others stay away from these people and be smart by saving money and going elsewhere. The service is terrible and they are just out to take money from people who are already dealing with mishaps in this economy. Needless to say, I got my van back exactly how I gave it to them.