Napleton's Northlake Chrysler Jeep Dodge RAM

Avoid this dealership. They failed to pay off my trade-in on time, despite clear assurances they would. It’s been 25 days since I purchased my vehicle, and I’m still waiting on a part they promised at the time of sale. On top of that, I paid for an extended warranty that turns out to be nonexistent. This kind of dishonesty and lack of follow-through is unacceptable. I would strongly recommend staying away from this dealer.

The worst preowned car buying experience I've ever had. Was ready to sign and had all paperwork ready to go including loan approval. I wanted to make sure everything was itemized, so I had the purchase contract written up to look over. I then decided to opt out of their extended warranty which was $3400 and just keep the gap insurance they sold me. I was buying the car from out of town and could not be there in person for the transaction so all paperwork was done electronically. I called the finance manager, Andrea Pena, to request that the warranty be removed as I no longer wanted it. She had initially pushed me extremely hard into it as they make big commission off selling these third party warranties. She had a bad attitude about having to change the terms to remove the warranty and pushed me off saying she would have to ask her manager and call me back. I never got a call back. I attempted to contact her multiple times directly and of course now all calls go to her voicemail. Attempted to contact Craig Sabarese who is the sales manager I was dealing with, who before answered all my calls joyfully, was not answering his phone either. This went on the entire day. Finally, before close, after multiple attempts, Craig answered my call and says "in the name of full transparency, because you wanted to change your terms, we sold the car to someone else" They ghosted me so they could wait on someone else to come in and bulldoze them into buying the super expensive warranty. Or so I thought, because a few days later, I check their inventory on their website and low and behold the car, which was taken off inventory that day, I presume to pretend it was sold, was suddenly back on their site and available. So I call to make sure, and the guy I talk to named Frank says yes, that car is available! So not only did they ghost me because they didn't want to sell me a car without making money off their warranty, which is incredibly unprofessional by Andrea Pena and Craig Sabarese, they lied to me saying it was sold! How much more deceptive and slimy can you get? A new low for used car salesman/woman. I would not recommend spending any money here. Choose a more professional and honest dealer.

We were treated like family and our salesperson was amazing with our 4 year old son!