Parks Space Coast Chrysler Jeep Dodge

The manager said, “we all buy things we don’t want,” when we questioned a $3,000 service fee they claimed was mandatory—for “3 free oil changes and tire rotations.” Extremely overpriced and awkward.

AWFUL. If you're having electrical system problems, this is NOT the shop for you. I brought in my 2017 Chrysler Pacifica with obvious electrical issues - No bus, dash lit up like a Christmas tree, every system failing, and car struggling to drive. It was Friday and I didn't expect that they'd get it in right away, but they said they could. YAY. I settled in to wait. Good news! It was a loose battery cable. That will be $200 and you can go on your merry way. So, I pay and take off down the road. Not even 15 minutes pass and all the lights are back on so I turn it around and head back. I left the car running because I know it's easier to figure out electrical problems when the problem is happening. The tech came out and after some discussion, examination and plugging in the OBD scanner there was still no more definitive diagnosis. "Best Guess" was that it was the battery, despite the battery testing fine. When I asked if the OBD was the only diagnostic tool they had, I was told that that was it. So, if it's not the battery can I return the battery? No. Their "Best Educated Guess" was the battery. Well, I didn't pay $200 for a guess, I paid $200 for a diagnostic, but here we are being forced to make decisions on $200 guesses. So, I get the battery and I go off on my merry way. I don't even make it home before the car is doing it's thing again. Soo $200 diagnostic, $240 battery, and I still have a car having a serious electrical issue. To add insult to injury, on Monday I received a customer satisfaction call form them. When I complained about my experience and being annoyed that I paid $200 for a guess instead of a diagnostic, I was told that someone would follow up with me about it. Nope. That never happened. I don't know if this shop doesn't have the knowledge to fix electrical issues, or they're just too damned lazy to break out the fancy computer system and use it properly (as a dealership, they should have it) but I can't recommend them for any electrical system work you may need. PS I did find a mechanic in Orlando that tracked down the issue AND fixed it in 3 hours. And, it turns out it's a relatively common issue with the 2017 Chrysler Pacifica. That's something a dealership should be familiar with.

Omg wish I would have read these reviews of this place before I started texting with Tim. Same experience as everyone else on here. Inquired about a car, quotes quoted full price. When I pressed was told “I talked to my manager and he is waiving the parks plus package”. Then quotes me a usury type of interest rate. After telling him what I was willing to pay out the door, he first says they are all in and then recants. Total sleezy bait and switch. It gets better though, this sales guy then starts to complain to me about his employer (as if I care). I can only imagine what this dealer’s away with selling cars to senior citizens. They should be investigated!