Joey Accardi Chrysler Dodge Jeep Ram

My experience with the dealership was great from start to finish. We did all the negotiations prior to going to the dealer. Once we got there everything was as promised. One of the best car purchase experiences I’ve ever had! Ivan was a pleasure to deal with, he was friendly, understanding and very knowledgeable. Would highly recommend him.

The easiest process possible and they beat their competitors on a lease price by close to $150.00 a month. Stephen was a great salesman and I definitely will recommend!!

Their service department has 1 technician. ONE! For a dealership this size you’d think there’d be more. Anyway, I had my car towed in, spent $780 to get it fixed. As I’m leaving the lot, they told me the check engine light (which was not on when I dropped it off) would go off after 50 miles… 300 miles later it’s still on. Additionally I realize the horn is also not working. Dropped my car back off on Sunday & was assured they’d get it to the next day. By Tuesday I left 5 messages to get an update, no one called me back. Wednesday same thing. Thursday same thing! By Friday I drove up there and the service advisor Dane Walker said it’s being looked at now and should be done by end of day. Around 330pm Friday, Dane calls and say everything is fine, the car is safe to drive. The horn should be working, they checked it twice, but another issue was discovered and now they have to order a part… so the check engine light will still be on. I come pick up the car, order the part and drive off the lot. Two miles later I discover the horn still doesn’t work. I turn around and drive back to the dealership! I tell Dane the horn doesn’t work, he nonchalantly says it “was working when we tried it.” Dude really?! It was working an hour ago for you all but it’s magically not working for me now??? While I should have called him a liar- I simply say, “how can I trust that my car is safe to drive like you told me it was- when the very issue you said was fixed, in fact wasn’t?!” He just stares at me. I ask when the service tech will be in on Saturday, he tells me to come back in the morning around 9. I’ve been without my truck for over a week and no one can even tell me what they did or did not fix. Now, not only am I nervous about driving my truck, I don’t know if these people are even competent enough to fix it. So when I go in Saturday to see the tech, I will be asking to speak to the GM- this is ridiculous!! Stay tune!