1460 E Osceola Pkwy
Kissimmee, FL 34744
Sales: 866-934-0551
Used Cars: 866-934-0551
Sales Department
| Sun | 10:30am – 7:00pm |
| Mon | 8:30am – 8:00pm |
| Tue | 8:30am – 8:00pm |
| Wed | 8:30am – 8:00pm |
| Thu | 8:30am – 8:00pm |
| Fri | 8:30am – 8:00pm |
| Sat | 8:30am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 7:00am – 5:00pm |
See all dealerships near Kissimmee, FL that carry Dodge, Jeep, Chrysler, RAM
Overall Rating:
3.3 (out of 5)
84% recommend this dealer
967 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Terrible customer service, the staff is very rude and
Terrible customer service, the staff is very rude and racist. I don't recommend them at all. You better off traveling to another dealership either to purchase or service.
Maximum rating = 5
Worst customer service I would not ever buy a car from
Worst customer service I would not ever buy a car from this dealership. I went on a Tuesday and made an appointment to see a specific car and when I got there they told me it was sold! Showed me another car instead which I purchased an electric car. I used the car Wednesday and Thursday I spent all day trying to charge my car went to 6 different charging stations and used my neighbors charger as well and no luck, so I brought it to back Thursday night they refused to give me my money back and said they would take it to Volkswagen and see what was going on with the charger the general manager told me this! Friday I called and never heard from anyone, on Saturday I left 3 messages and no response on the 4 th call Lorenzo answered and said there was nothing wrong with my car and returned it to me! I explained that no one called to tell me about my car and the general manger said he would take it to Volkswagen and he never did! So they gave it back to me and still not charging! I also gave him a key which was not working for the car and he said he would fix it. I asked if I could bring the car back again since the general manager said he would fix and did not and they told me to bring it to Volkswagen but 8 just wanted to return to them but then they just stopped calling or answering my text messages! He sent my key back and was missing the hook for a keychain and he said that’s how it was given to him. So now I am left with a car that I can’t charge and a broken key and no one will help me from the dealership! So frustrated with the lack of service?
Maximum rating = 5
Spent 3 days negotiating with sales staff and managers on
Spent 3 days negotiating with sales staff and managers on a used vehicle to purchase with cash. After we agreed on a price, the day before I was to take delivery, the price mysteriously increased by $3k blaming the mgmt for making a calculation error. Now the question must be asked, is napleton a shameless scam dealer Or is napleton run by a group of thieves? I mean how do you not know how to properly calculate a deal? DO BETTER
Dealer Response
Thank you for taking the time to communicate your concerns. We understand that your experience did not reflect the level of quality and consistency we strive to uphold, and we take that feedback seriously. Hearing directly from customers in situations like yours allows us to identify where our processes fell short and where corrective action is required. We would welcome the opportunity to learn more about what occurred so we can address the issue thoroughly and prevent similar gaps in the future. If you’re open to discussing the details, our team is prepared to engage, investigate, and work toward a resolution. Your feedback is essential to our continuous improvement efforts, and we appreciate you bringing it to our attention.
Maximum rating = 5
Napleton Chrysler/Jeep/Dodge/Ram is the only Dealership to offer GUARANTEED FINANCING no customer is refused financing.
Buying a new vehicle is a big decision which is why the staff at Napleton takes every measure to make the entire process as hassle-free and easy as possible. We have well maintained new and pre-owned inventories of the latest from ChryslerJeep Dodge and RAM and most other makes and models.
We provide the same care to our customers in our finance service and parts departments as well.
We Look Forward To Serving You!
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