Napleton Chrysler Jeep Dodge RAM in Kissimmee including address, phone, dealer reviews, directions, a map, inventory and more

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1460 E Osceola Pkwy
Kissimmee, FL 34744

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Sales: 866-934-0551

Used Cars: 866-934-0551

Hours Toggle

Sales Department

Sun 10:30am – 7:00pm
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 9:00pm

Service Department

Sun 10:30am – 5:00pm
Mon 7:00am – 8:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 8:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 8:00pm
Sat 7:30am – 5:00pm

Reviews of Napleton Chrysler Jeep Dodge RAM

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

608 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst dealer around!!

Reviewed by Eddie from KissimmeeSeptember 09, 2021

Worst experience I have ever had buying a new car, from day one that I purchase a 45,000 dollars Grand Cherokee plus purchased a tire, wheels and paint less warranty which is worth less when trying to use it, I had nothing but frustration dealing with incompetent, unprofessional people. Last mouth went in for service oil change which I waited over 3 hours. Then the service advisor order a tire to replace a defect tire I have and still waiting to hear from them. I rather pay out of pocket then to go back to this xxxx hole.!!!!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Eddie, we regret to hear that you are displeased with your recent experience with us. We want to regain your trust and your business so please reach out to Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700 . We will work with you to resolve this matter to your satisfaction.

Overall Facilities 2

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Took my 2015 jeep renegade for a oil consumption i

Reviewed by angel martell from KissimmeeJune 04, 2021

Took my 2015 jeep renegade in which left me on the side of the road. Call them Marleen agosto attended me. She helped me thru the whole process. She told me about the engine recall and got me done fast. She got me into a rental fast and got my vehicle back to me quick with no issues.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Angel, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

2.7 (out of 5)

Try make it as a miss communication

Reviewed by Yahaira Doitteau Pabon from Kissimmee, FLJune 04, 2021

My vendor was great, but the financial department told me one thing and then when I when to sing was a different. I believe in people that keep there words. They even told me we can run your credit several time it just take couple of point off will not affect you. I know it will affect they literally run me down the ask me if I will give them an other chance to run my credit with a credit union only one time they will call in the morning to check with the bank. No one comunícate with me and and when I when to sing the paperwork the number where not right to what we talk. After switching al my belongings to the new car. I have to transfer back because I’m not signing something I don’t agree. Waisted 3 hours of my time and then the next day the financial person helping me telling me that he didn’t say that when he was the one that chase me down the hall until the parking lot. Will not recommend this place.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. We want to regain your trust and your business so please reach out to us at (407) 483-7700. We will work with you to resolve this matter to your satisfaction. Napleton's Kissimmee Chrysler Dodge Jeep Ram

Overall Facilities N/A

Customer Service 3

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Napleton Chrysler Jeep Dodge RAM

Napleton Chrysler/Jeep/Dodge/Ram is the only Dealership to offer GUARANTEED FINANCING no customer is refused financing.

Buying a new vehicle is a big decision which is why the staff at Napleton takes every measure to make the entire process as hassle-free and easy as possible. We have well maintained new and pre-owned inventories of the latest from ChryslerJeep Dodge and RAM and most other makes and models.

We provide the same care to our customers in our finance service and parts departments as well.

We Look Forward To Serving You!

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