Dodge, Jeep and Chrysler
New Car Dealership in Gainesville, FL
Overall Rating
3.8/5
Read dealer reviews
Our exceptional Sales Team doesn't stop at the sale. Thanks to our dedicated service dept., and auto repair team, Gainesville Chrysler Dodge Jeep Ram makes the process of securing a new or pre-owned vehicle easy. We are also now a Certified Pre-Owned Dealership! Stop in and see what makes us different!
If you're looking for service for your new Dodge or Jeep, Gainesville Chrysler Dodge Jeep RAM's trained mechanics can help keep your new car running like new. So give them a call!
Gainesville Chrysler Dodge Jeep RAM Reviews
Overall Rating
3.8/5
43 out of 64 people recommended this dealer
Overall Facilities:
2.5/5
Customer service is abysmal
Reviewed by Jim McKenzie
in High Springs, Florida
November 05, 2020
I made an appointment for a weird nose coming from wheel well on my truck and dropped off the truck 6 DAYS ago. We were supposed to be contacted about the problem and ideas to fix. I called twice that day and could never get ahold of my “service rep”. The following day I called three times before finally getting to speak to him on third time. He said they had been waiting on my approval to figure out what was wrong. (Why did I make the appointment? Why did I saying saying go ahead and look into it?) he said they would now “work me in” but it would probably be Friday before they got around to it. Remember I had an appointment and dropped it off on Tuesday AM. Friday I called 3 times and no response. I called again on Saturday and was finally after telling the receptionist I was extremely frustrated able to get to speak to my “service rep”. He said it was torn apart and they where trying to figure it out. I asked him to please call me with update before close of business today (Saturday)....... No call. Monday am, I called and after reminding him he had promised to call he said he had just received my paperwork and was going to work up the numbers to call me back with in next few minutes. I gave him 45 minutes to call me back.....let’s see what happens, anyone wanna place a wager?
UPDATE- 5 entire weeks later and the same crappy service is going on. That’s right they have had my truck for 5 weeks, service said the part was finally coming in on October 21 (I had to call to get that update). I have spoken with Service Manager(after being told again “ their swamped” and having left a message for 24 hours) and I called the manager back, that hey were swamped and working on it. Yesterday I called after 4 days of no updates from discussing with service manager and finally spoke with my service rep, who referred to it as “the truck from xxxx”.....service rep said he had no news but would check with guy in back and “give me a call right back” this was 24 hours ago and still no call back. SERVICE MANAGER HASN’T REACHED OUT TO ME, GM HASN’T REACHED OUT TO ME. I CANT GIVE LOW ENOUGH MARKS FOR THIS DEALERSHIP. The saga continues
Poor customer service
Reviewed by Fernando Lopez
in Gainesville, FL
October 26, 2020
Advisor was mad at me by using the platform in the web to schedule the service for my car. I had to wait two hours and nothing happened with my car, not a diagnosis was done. Prior to have my car serviced by this place.
Great experience with John Haller!!
Reviewed by Jen
in Gainesville Florida
January 12, 2017
I purchased a 2017 grand jeep Laredo today, 1/11/17 and our salesman John Haller made the experience a great one! I highly recommend this dealership and John as a sales person for any of your car needs.
