Posner Park Chrysler Dodge Jeep Ram Fiat

My dealings were with the service department had great service experience with my Jeep Wrangler unlimited Rubicon and another time with my Ram 2500

Joe was great to us as salesman,sales mgr. Completed sale and Pacifica is ours

Subject: Direct Request to the Owner – Completely Unacceptable Experience with My 2025 Wagoneer Mr. [Owner’s], I am writing to you directly because I have completely lost trust in your dealership’s management. My experience has been so bad, so exhausting, and so frustrating that only you can provide a real solution at this point. I purchased a 2025 Wagoneer brand new, 0 miles, and I never got to enjoy it. Within the first week it was already having issues, and since then the vehicle has spent TWO MONTHS in your service department. Two months, and I have been without a car, unable to use what I paid for. During that time, your team has replaced the transmission, accelerator pedal, throttle body, computer… and the vehicle is still not fixed. From the outside, it looks like they are guessing. No clear repair, no solid explanation, no confident diagnosis. And the most disappointing part was the recent conversation I had: I was told that I “wasn’t going to like the offer” because now the vehicle is considered “used.” With all due respect: Used by who? Because I have never been able to use this vehicle, not even for a single day. All I have done is continue paying for a car that has been in your service department since the beginning. This is not a simple inconvenience. It has been a complete lack of responsibility, a lack of professionalism, and honestly, a lack of respect toward me as a customer. This is why I am contacting you directly. I need you personally to review my case and provide a fair solution that reflects the damage, frustration, and time lost over a unit that was defective from day one and that I never had the chance to enjoy. What I expect is simple: a serious, direct, and fair resolution — no excuses, no runaround, and no more wasted time. I would appreciate a direct response within the next 48 hours. Thank you for your attention.