Napleton Clermont Chrysler Jeep Dodge RAM

I purchased a brand new 2025 Ram 1500 (0 miles) in August 2024, and since then I have had serious transmission issues. The truck already spent 30 days at the dealer due to transmission problems. After only 4 months, the same transmission and shifting issues returned, so I brought the truck back again. After 7 days, I was told the vehicle was ready, but nothing had changed — the truck still has the same transmission problems and harsh gear shifting. On 12/18/2025, when I went to pick up the vehicle, I spoke with the service advisor Alex Miniet and informed him that the problem was still happening. He went to the truck and told me that “all Ram 1500 trucks are like this,” which is not true. The transmission constantly jerks, jumps, and shifts roughly, which is not normal behavior for a new vehicle. This situation is unacceptable, especially for a truck purchased brand new and still under warranty. I am extremely frustrated with the lack of proper diagnosis and resolution, and with the attempt to dismiss a clear mechanical issue as “normal.”

Took my vehicle in for service. They charged over $950 to replace a wire (wire harness was a plug in type). Then added a 3% charge for putting it on a credit card. I will not go back for any service there.

Very dishonest! I asked about a vehicle listed on their website and made an appointment to come in the next day. They called me in the morning to confirm, and even answered additional questions I had about the vehicle. When I arrived, they told me they sold it last night and it was no longer available. When I became upset and asked why they would call to confirm an appointment for a specific vehicle when they knew they sold it and waste my time, they tried to say “let’s try and talk this out like men” — I left and will never do business with them again. They should be avoided at all cost. Very dishonest dealership.