Preston Chrysler Dodge Jeep Ram of Millsboro

Absolutely the worst dealership I have ever dealt with. They sell the car, then they sell you on their expensive ultra warranty promising you they will be there if you need them. Well forget that, towing? Ha they will only tow if car breaks down right near the dealership. Then the repair “part is on back order” all we heard for 99 days and counting. They never communicate, you always have to reach out to them. Bought two Jeeps from them and would drive to the ends of the world before dealing with them every again. And after all that time sitting there, they deliver a disgustingly dirty car with some type of sap on it.

OK, one of the worst experiences in car buying in my 59 years on this planet, first, the jeep wranglers, and the Dodge pick up trucks are between three and $5000 over MSRP, that right there is a major turn off, but I was looking at a jeep compass, which was at MSRP and that's fine, went in test drove it said I wanted to put a deposit on it because it was a specific edition ,worked with Mike in sales and he wouldn't take a deposit and he said it's not our policy that it should be fine and tomorrow just to come in and it'll bring the bank draft that we have for preapproval so I called him the next day in the morning he said yep everything's fine gonna get it cleaned up and everything and then he called me in the afternoon said somebody sold it I said well I wanted to give you deposit so he went and looked for another one for me, he found one at IG Burton in Berlin, got it shipped to Preston, we did all the paperwork we got you know 3 1/2 hours in the dealership, and when we're signing the paperwork, they slipped in a piece of paper that said binding arbitration agreement, I said, I'm not signing this, and signing my rights away, he went and got the finance manager. The finance manager said well if you don't sign it, we can't sell you the car, so my wife and I stood up and said OK I guess we're not buying the car and then he got right up to us and said that you're not gonna buy a new car anywhere because that's just required. I said no it's not, I looked it up on my phone and Delaware, is not a forced binding arbitration state, they waste a 3 1/2 hours of my time, I drove out to IG Burton in Berlin, Maryland, they said they never heard of such a thing, sold me a car gave me discounts that Preston didn't even tell me was available like fire, fighter, discounts, etc., I bought the car from them hassle free drove home in it last night, I'll never deal with Preston in millsboro, and they are the closest to my house, I can't believe they wanted me to sign my rights away, and lost a sale because of this, if you're looking for a Jeep product, go to IG Burton in Berlin, Maryland .

Professional, considerate, kind, and welcoming. I'm very grateful to Ms. Tameria Wodrig, Sales Consultant, and Ms. Renee, Finance Manager at Preston Motors in Millsboro, DE 19966 for a tremendous job well done from start to finish in providing me the RAM ProMasterCity Wagon. I researched this vehicle for over a year, drove by RT113 in mid-February 22' and saw that Preston Motor had 10 ProMasterCity Wagons on their lot. The rest is HISTORY!!! Why? Because Ms. Wodrig and Ms. Renee made it possible for me to purchase and drive my ProMasterCity Wagon out of their parking lot! Thank you Tameria and Renee for the excellent job you worked out on my behalf. Sandy