Ford, Dodge and Jeep
New Car Dealership in Alamosa, CO
Overall Rating
4.2/5
Read dealer reviews
Town and Country Car and Truck Center, Inc has been servicing Alamosa and the surrounding San Luis Valley area for many years with a strong commitment to our community and to great customer service. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Our Alamosa showroom is worth the short drive from Colorado Springs, Denver, or anywhere else in Colorado. Come experience our commitment to excellence for yourself! Ask for Jon Griffin or feel free to call him at 719-588-3263!
Town & Country Car and Truck Center, INC's service reps and mechanics are Ford trained and utilize the latest cutting edge technology to keep your car running smoothly.
Town & Country Car and Truck Center, INC Reviews
Overall Rating
4.2/5
6 out of 9 people recommended this dealer
Go anywhere but here
Reviewed by Liv
in Rapid City, SD
May 07, 2020
This is a hard review to write. Update -
My dream car had an engine failure between south fork ands del norte... this is where my insurance would tow me. Please keep in mind as you read this I live 700 miles away from this dealership.
So now the facts....
engine failed on sept 28th at 930am... got towed into their location. Shop is dark, no cars on the visible racks... mechanic on his phone when we arrived at 11am and he stayed at a shelf surfing on his phone till 2pm. Dealership writes repair order and is in receipt of my extended warranty information. My extended warranty was expiring at 100k miles or 10/06/2019.
Gm is on strike. So my car sits. Oct 25th strike ends.
10/4. Service tech sends me an email talking about the wrong car assuring me my car is going to get diagnosed
I called service mgr on 10/5. No call back
Called dealership mgr on 10/15. No call back
Called sales mgr...spoke to him...he assured me a call back....nothing.
AC Failed on April 25th and emailed
Called on Friday April 1
Finally got a call back on Wednesday 5/6 with not covered!!
On Nov 12th, a new service tech emails confirming diagnosis had finally happened...over thirty days later, and explains the engine failure. Dealership calls extended warranty with incomplete information for warranty claim.
On nov 28th dealership finally sends completed tear down to extended warranty for a new engine to be ordered.
Dealership receives new engine on dec 9th. I schedule a flight out there to drive my car back based on the dealership schedule on dec 16th.
On dec 13th dealership calls to explain the catalytic converters have gone bad... not only are they not covered.... they cant get them in time from gm to replace them.
On Monday dec 16th...I scheduled for the shuttle driver to pick me up at 8am at the alamosa airport with the service tech. Please note it is 14° outside and the airport is closed due to weather. At 820am...I call the dealership myself asking about him.... he's having a cup of coffee and will be on his way shortly. He showed up stating he had no clue I was waiting.
The positives...my car was clean, aligned and ready as she should have been, once I finally got there
This experience has seriously soured me on Chevrolet....AND YOU COULDN'T PAY ME TO DEAL WITH THIS DEALERSHIP ever again
Fast forward 4 months, they didn't install the AC correctly when installing the new engine...Now not only have I paid out of pocket for catalyctics that have been confirmed by 2 separate dealers and my extended warranty that they would have been covered, now add on my AC.
BE WARNED....BE SCARED!!!!!!
President & Founder Razor Safe Engineering Ser
Reviewed by Robert M. Taylor
in Manassa CO
December 29, 2017
I seen a used suburban I really liked for my business at the GM lot, one of the salesman took it away basically wanting it for himself. I was looking for 4 vehicle for my business I guess I'll have to go to Santa Fe NM of Denver to shop for vehicles.
ROGER FROM TEXAS
Reviewed by Roger
in Texas
July 20, 2017
I was lucky enough to meet and deal with the dealership and it was a great one. I wasn't so lucky that I broke down. The people at Town and country were more than happy to help me in every way I needed. Jon Griffin made my time there effortless and easy. I would highly recommend them to work with, not saying this because I was in a bind. I have bought alot of vehicles in my life and there was the most enjoyable one ever. Keep up the great work folks. Roger From Texas
