Crown Dodge Chrysler Jeep Ram - CA

Took my Ram 1500 in for warranty work for tow issues that had not been fixed correctly the first time. At the time of scheduling appointment I asked for a loaner car and was told I could get one from the service manager. When I arrived I was told I was eligible for a loaner, but I would have to rent a car and then "Seek Reimbursement". This is not what I asked for or was told I would receive. I am VERY disappointed. Since I didn't arrange a ride and was not willing to sit all day I left. A wasted trip half way across the county. Obviously the woman scheduling my appointment was either poorly trained or worse.

I asked for a video of the car and copies of receipts for worked performed. In the video I saw where Bondo had been applied to the lower rocker haphazardly and painted over which is a big red flag to me. The documentation they provided was simply a advertisement placard placed close to the car noting a different engine had been installed. So yes, they responded but the car was not meeting the standard described in the advertisement. Could of cost me lots of time and money if I hadn't reached out to them for more information.

I took in my car for service and would recommend this place to anyone that is seeking a clean and professional environment. The staff are always very polite and help you out with any questions or concerns that you might have. Ask for Gary next time you need service done to your car.