Scott Robinson Chrysler Dodge Jeep Ram

Automated system that directs you to a full mailbox. On the rare occasion you can leave a voicemail, no one calls back. Service manager who doesn’t reply to texts. Offered to buy my limited edition, in high demand vehicle before the diagnostic was done or an estimate was given. It’s the 26th. You’ve had my Jeep since the 9th. I STILL don’t have an estimate. Endurance said your dealership hasn’t’ reached out ONCE. So, when I came in person and was told Endurance (Marathon) sending out someone to inspect was the hold up, that was a lie. There is no claim with my extended warranty provider. They gave me a timeline. The only person who has called this month has been me. Your dealership hasn’t even attempted to start the claim process. Yeah, I’d delete all comments too. Quotes from Endurance, my trusted mechanics, my preferred CDJR dealership, and local tow truck companies… “Oooooh, they’re playing smart. It’s bad that they’re taking advantage. with that lowball offer. And you can bet they’re going to sell HIGH. It’s messed up, but it’s smart.” “You’re probably right. That’s a hot color.” “I wouldn’t be surprised if you’re right about them having fixed it already and letting people test drive it.” “That’s a hot color. I bet there’s a buyer they had in mind. There’s probably a waitlist of buyers hoping for that color.” “Yup, they did try to lowball you and now they’re going to hold your car, and claim it can’t be repaired because you said no.”

They had me fill out electronic paperwork to run my credit and didnt follow-up afterwards. I kept asking them the status and would get the run-around and apologies. Finally, they stated the car was being looked at by another party, instead of letting me know right away.

Avoid the service department if possible, or simply purchase your vehicle in a BBB accredited dealer and look for red flags regarding the service department. I am saddened to say and frankly I am appalled at the encounter I had with both Reu Ayala the " service manager" and John Rodriguez the "service advisor". The day before my car was visually inspected and I was told to bring in my car the next day in the morning. I initially brought in my 2021 Ram under 20k miles because my front grill is warping and the paint is crinkling, yes warping. I brought it so that they can take a look at the engine to make sure it's not overheating or anything is leaking, basically to figure out why the grill is warping since there is no reason it should be happening. Even with an appointment John Rodriguez is always confused, confused about who he works with and confused about why a customer is there, clearly not to buy groceries. Reu Ayala was brought in because John was still confused. Reu Ayala thought because I was a women he could convince me the warping was my fault and call it a day. Unfortunately, there is individuals who think they can talk down on a women and it be it and over with. As the service manager, he works for the customers and his professionalism is expected as it represents the establishment as a whole. Very poor customer service, disrespectful and very sassy. More customers need to speak up to have those two reprimanded for their poor quality of service to a human being. I honestly hope to never be back there, it's unfortunate because I am a loyal customer to the Dodge Ram family for many years.