Susanville Auto Center in Susanville including address, phone, dealer reviews, directions, a map, inventory and more

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704-485 Richmond Rd E
Susanville, CA 96130

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Sales: 530-257-2137

Reviews of Susanville Auto Center

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

58 out of 60 people said they would recommend this dealer

3 (out of 5)

The Works

Reviewed by DogDays10 in Susanville, CAJuly 05, 2018

I had several repair issues. Most just minor but took weeks & was finally repaired to my satisfaction. Due to warranty I have to have service done at a dealership. Took my truck in for The Works oil change lately which includes tire rotation. Had I not had 2 newer tires (damaged & replaced since last oil change) I would not have noticed that they were not rotated. They, tried to say the tires were rotated but even their own paperwork showed they were not. They rotated the tires by my request & knocked off $10 & it took 4 hours for the oil change with an appointment. I always have to reset the oil change (service) on the dash messenger myself. Thankfully there’s a window sticker most of the time) Due to past experience I have found that troubleshooting ANY problem first via forums or even paid Question/Answer mechanics saves weeks of time. I’m not thrilled with their service but we have no other choice here. It’s a work truck & weeks of downtime for minor work is costly for a small business. Educate yourself. Now I will mark my tires, my filters & watch my back. I only recommend them because they are the only dealership within 2 hour drive. No truck, can’t work. So it costs a lot more than the final bill. Purchased vehicles in the past but not lately.

Customer Service 4

Buying Process N/A

Quality of Repair 3

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Turn back now!

Reviewed by Chris Mock in Sparks, NevadaJuly 04, 2018

In years past I have dealt with this dealership and been happy. But this week it was a very different situation. Not sure if it's the change with the new ownership, or just true colors shining through. While I can say that the words that come out of their mouths seem helpful their actions are the alternative. They don't care about their customer base. Absolutely use caution with these folks. In the auto industry, these folks (folks being substituted for a derogatory 4 letter word) are snake oil salesmen! I took my car in for a recall repair. Every deadline they claimed they failed on. Every time they said they would do something, they drug their heels to the point it was evident they didn't care. It was obvious, you didn't buy it from here.... Too bad you tried to bring it here for service.... Ford and Mopar should both pull away from this plagued dealership like Chevy did years ago.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Susanville Ford Jeep dodge

Reviewed by Bruce skehan in Susanville , CaliforniaFebruary 23, 2018

Positive,very friendly staff,and they make me welcome and very quick to turnaround my vehicle.I drive 76 miles to the dealership and have errands in town .

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

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